Student Accounts Administrator

Berkeley College•New York City, NY

20h•Onsite

About The Position

Berkeley College, with locations in New Jersey and New York, has been empowering students to achieve lifelong success for over 95 years. We are seeking a Student Accounts Administrator to help advance this mission. If you are a dedicated professional with a strong work ethic and a passion for growth and development, this is an excellent opportunity to make a meaningful impact. The Student Accounts Administrator plays a key role in managing and maintaining student financial accounts, ensuring the accuracy of transactions, processing payments, and resolving any account-related issues. This position involves regular interactions with students, parents, and external agencies, both in-person and virtually. The Administrator works collaboratively across various departments within the institution to support students' financial needs effectively.

Requirements

Associate degree required
Student Accounts/Bursar experience in an institution of higher education
Customer Service experience
Strong ability to analyze accounts for accuracy
Excellent communication and computer skills
Excellent organizational and implementation skills
Integrity and proven judgment

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provide outstanding customer service to all student applicants and their families.
Respond promptly to inquiries from students, parents, and staff regarding account balances, payment processes, and billing issues in person, over the phone, through Zoom, or in electronic correspondence.
Maintain and update student financial accounts, ensuring the accuracy and completeness of records.
Assist students and parents in understanding their financial obligations and payment options.
Coordinate with the Financial Aid Office regarding scholarships, grants, and loans.
Create payment plan contracts and counsel students regarding their financial obligations.
Monitor and manage payment plans.
Provide clear and accurate information to resolve account discrepancies and concerns.
Ensure compliance with institutional policies and relevant regulations regarding students.
Negotiate payment arrangements with students and parents as needed.
Identify opportunities for process improvements to enhance the efficiency and effectiveness of the student accounts functions.
Accept and process cash, checks, wires, and electronic payments while ensuring adequate control of these assets.
Prepare bank deposits.
Process refunds, bad debt, and R2T4 calculations in accordance with federal, state, and institutional regulations and guidelines.
Active participation in college activities, committees, and events.
Other duties as assigned