Strategy & Operations, GTM

Setpoint•New York, NY

7h•$130,000 - $150,000•Hybrid

About The Position

Setpoint is hiring a Strategy & Operations, GTM professional to work at the intersection of sales, operations, and AI. The role will build a company intelligence layer that captures information from email, Slack, and call recordings and connects it to HubSpot, along with AI agents that keep the CRM current, surface insights for leadership, and give sales representatives more time to sell. The position owns HubSpot and its data integrity, supports pipeline management and forecasting, and analyzes sales performance, pricing, product mix, and ideal customer profile. It also manages account distribution, uses AI-driven enrichment to fill data gaps, and helps sales adopt new tools and processes through guides and training. The role works cross-functionally with sales, marketing, finance, product, and implementation. It is hybrid, based in New York, with two in-office days per week on Tuesdays and Thursdays.

Requirements

4–6+ years of experience in Sales Operations, Revenue Operations, Strategy & Operations, or a related role such as Business Operations or GTM Strategy.
Hands-on HubSpot experience, including workflows, custom properties, integrations, and reporting.
A track record of building and shipping workflows, agents, or internal tools using Claude, GPT, or similar models, and ability to explain what was built.
Experience working with unstructured data such as call transcripts, email, and chat, and converting it into structured fields a system can act on.
Strong analytical skills, including experience modeling sales data, reporting, and forecasting.
Comfort with APIs, SQL, and scripting in Python or JavaScript.
Ability to manage multiple projects and work cross-functionally in a fast-paced environment.

Nice To Haves

Experience with automation platforms such as n8n, Zapier, or Make, or with agent frameworks.
Bachelor’s degree in a relevant field.

Responsibilities

Design and build an always-on intelligence ecosystem that captures activity across email, Slack, and call recordings and connects it to HubSpot.
Build and maintain AI agents that monitor calls, update projected close dates, deal stages, and product mix in HubSpot, flag at-risk deals, and draft follow-ups.
Own HubSpot end to end, including field definitions, automated data hygiene, and audit trails, and move the CRM from rep-entered to system-maintained data.
Partner with sales leadership on pipeline management, quarter-end close, and forecasting for financial planning, executive, and board materials.
Build dashboards and reports that provide visibility into key sales metrics.
Analyze performance across the sales process, pricing, product mix, and ideal customer profile, and make recommendations to leadership.
Manage account distribution to support healthy pipelines, equitable assignments, and a balanced mix of core ICP and experimental accounts.
Use AI-driven enrichment to fill account data gaps that support qualification.
Roll out tools and processes to the sales team with clear guides and training.
Work with marketing, finance, product, and implementation to keep systems and processes aligned.