Strategy and Operations Lead

Torch Dental • New York, NY

13d • Onsite

About The Position

Torch Dental is seeking a hands-on Strategy & Operations Lead to execute strategic initiatives for existing and new product offerings. The role partners directly with the Head of Strategy and Operations and works cross-functionally with Product, Engineering, Operations, and Sales to address important customer and industry challenges. The position offers potential for rapid growth and leadership opportunities as the company expands into new markets and serves more dental practices. The role is in person in New York City.

Requirements

• At least 4 years of work experience, with a demonstrated track record of success at top-tier technology startups, big technology companies, finance firms, or consulting firms.
• Experience applying critical thinking and analytical skills to business and strategy problems.
• Strong communication and stakeholder-management skills, including comfort managing relationships and negotiations with external stakeholders.
• High attention to detail and the ability to simplify and improve complex systems and scale change across a team.
• Ability to structure and define requirements for ambiguous problems for oneself and more junior team members.
• A can-do attitude focused on customer empathy and service, with the understanding that no job is too small to matter to customers.
• Strong data-analysis skills to identify root causes, make decisions, and set goals.

Responsibilities

• Manage strategic projects related to pricing, monetization, and customer segmentation for revenue cycle management (RCM) and potential future products.
• Support commercialization of the RCM product by working with customers and Engineering and Product teams.
• Research and analyze new markets, customer segments, and products.
• Drive early-stage innovation for new products and assess where to focus next.
• Scale new products by establishing functional teams, clear ownership, ways of working, and metrics tracking.
• Define clear KPIs based on customer data and advocate for continuous improvement.

Benefits

• Generous equity package
• Comprehensive medical, dental, and wellness benefits
• 401(k)
• Flexible PTO and family leave
• Opportunities for rapid advancement and input at the highest organizational levels

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed