Strategy and Operations Lead

Torch Dental • New York, NY

2d • Onsite

About The Position

Torch Dental is a high-growth startup focused on empowering healthcare providers, beginning with the dental market. Its dental supply Marketplace provides transparent pricing and online purchasing across thousands of dental practices. Torch is also building an AI Revenue Cycle Management (RCM) solution to automate manual insurance-claims work, including follow-up, payment posting, and reconciliation.

The Strategy & Operations Lead will execute strategic initiatives related to Torch’s existing and new products. The role partners directly with the Head of Strategy and Operations and works cross-functionally with Product, Engineering, Operations, and Sales. The position focuses on strategic projects, commercialization, market and product research, product innovation and scaling, and defining metrics for success. It is an in-person role in New York City, with potential for rapid growth and leadership opportunities as the company expands.

Requirements

• At least 4 years of work experience, with a demonstrated track record of success at top-tier tech startups, big tech companies, finance firms, or consulting firms.
• Experience applying critical thinking and analytical skills to business and strategy problems.
• Strong communication and stakeholder-management skills, including comfort managing relationships and negotiations with external stakeholders.
• High attention to detail and ability to simplify and improve complex systems and scale change across a team.
• Ability to structure and define requirements for ambiguous problems for oneself and more junior team members.
• A can-do attitude focused on customer empathy and service, with a willingness to treat every job as important to customers.
• Deep skills and experience analyzing data to root-cause problems, make decisions, and set goals.

Responsibilities

• Manage strategic projects related to pricing, monetization, and customer segmentation for RCM and potential future products.
• Support commercialization of the RCM product by working with customers and Engineering and Product teams.
• Research and analyze new markets, customer segments, and products.
• Drive 0-to-1 innovation by developing new products and conducting preliminary work to determine future areas of focus.
• Drive 1-to-10 scaling for new products by establishing functional-team ownership, ways of working, and metrics tracking.
• Define clear KPIs based on customer data and advocate for continuous improvement.

Benefits

• Generous equity package.
• Comprehensive medical, dental, and wellness benefits.
• 401(k).
• Flexible PTO and family leave.
• Opportunities for rapid advancement and input at the highest organizational levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed