Strategy and Analytics Senior Lead

Salesforce•San Francisco, CA

About The Position

Salesforce’s Slack Customer Success Strategy & Analytics team is seeking a strategic, results-oriented lead to partner with senior leaders across Slack Customer Success. The role drives strategic initiatives that shape the growth of Slack’s Enterprise Business and supports large-scale impact and transformation across Slack’s go-to-market engine. The position also serves as an advisor to post-sales executives, using strategic and analytical thinking, leadership, relationship-building, and communication to align executive teams and keep projects on track.

Requirements

3–5 years of work experience at a management consulting firm, investment bank, private equity firm, and/or technology company in Strategy & Operations.
A degree or equivalent relevant experience.
Strong strategic and analytical thinking and leadership skills to drive change.
Ability to learn quickly and a record of driving results.
Strong relationship-building and communication skills to align executive teams and keep projects on track.

Nice To Haves

Experience leading large cross-functional teams through change-management programs.
Ability to present and debate recommendations articulately at the executive level.
Experience with enterprise software or SaaS go-to-market strategy.
Excellent communication and analytical skills, including the ability to distill complex ideas and strategies into simple, actionable recommendations.
Experience with SQL and Salesforce reporting.
A high-energy, team-first attitude and motivation to work hard in a fast-paced, changing environment.

Responsibilities

Partner with post-sales leadership to deliver strategic projects that enable execution of the business’s highest-priority initiatives.
Use data to analyze business areas such as customer segments, regions, and product lines; identify value drivers, improvement areas, and opportunities.
Advise members of the Success Leadership team and help shape post-sales strategy across the Enterprise business.
Connect cross-functional teams in regional and global organizations, including Customer Success, Sales, Product Management, Marketing, and Business Development, and facilitate collaboration toward shared goals and outcomes.
Help lead and drive go-to-market initiatives across Slack.