Strategist Participant Communication

Empower • KY Remote, KY

2d • $75,400 - $106,525 • Hybrid

About The Position

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Requirements

• Bachelor's degree in marketing, business, journalism, communications, finance or relevant field.
• FINRA fingerprinting required.
• Retirement industry experience: typically, a minimum five years, including knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance.
• Retirement communications experience; typically, a minimum of five years, including experience with required and discretionary communication deliverables. Specifically, familiarity with variable data, personalization and multi-channel delivery approaches to communications.
• Client management experience; typically, a minimum of five years, in corporate benefits, communications or marketing.
• Exceptional project management skills.
• Advisor/Intermediary relationship experience and an understanding of their role.
• Strong presentation skills, along with strong written and oral communication skills.
• Competency in Microsoft Office Suite and aptitude to quickly learn other systems/software.
• Knowledge of style guides.
• Strong negotiation and conflict management skills; ability to anticipate and overcome potential objections.
• Adaptable to a fluid work environment and seasonal spikes in workload.
• Role requires understanding of and adherence to communication budget and expense variables associated with client relationships.
• Must have physical ability travel by air, automobile and train and other means of transportation to fulfill travel requirements of position.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Responsibilities

• Develops, implements, manages and measures the participant communications strategy (multi-touch and multi-channel) for Empower's strategic clients in the Large/Mega/Not-For-Profit (LMN) market.
• Ensures client satisfaction while managing client profitability with the entire service team.
• Responsible for accurate and timely communications relating to plan activity, as well as more strategic action-based campaigns to assist with changing participant behavior.
• Guides clients to improve financial education and overall participant wellness through existing tools.
• Reviews and recommends communication design and delivery strategies while managing a book of business.
• Oversees participant communication budget, deliverables, quality control, timelines, metrics and planning.
• Attends and presents new concepts or provides campaign updates during client meetings, whether in person, via webcast or phone on regular basis.
• Explains complex concepts and builds consensus with client contacts.
• Engages Retirement Education Team to conduct employee meetings and select presentations/webcasts.
• Completes the creative brief as required by Marketing to ensure full understanding of each initiative/tactic, as appropriate, for more complex projects.
• Understands the budget for each assigned client and executes appropriate initiatives in line with that budget.
• Coordinates all workflow processes to see deliverables through to completion.
• Manages a book of clients and travels up to 20% of the time to manage existing client relationships.
• Uses established procedures and works under immediate supervision of communications management.
• Performs assigned tasks.
• Makes decisions and takes action to ensure client satisfaction with Empower communications and deliverables.
• Refers only the most complex issues to higher levels.
• Manages projects to ensure stay within timeline and budget.
• Manages clients to ensure they stay within annual budget and/or incur additional out-of-scope costs for requests outside of budget/contract.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level