Strategic Solutions Analyst

Waystar • Louisville, KY

1d

About The Position

The Strategic Solutions Analyst serves as a liaison between Waystar and its most strategic clients and partners. The role handles inbound inquiries by phone and email and proactively analyzes assigned client and partner accounts. It requires professionalism with high-profile clients and partners, sound prioritization, and urgency in completing work.

The analyst provides data analysis and interpretation, account support, and escalated issue resolution. They coordinate multiple projects and resources, build long-term client and partner relationships, share industry and company expertise, recommend improvements in how clients and partners use Waystar solutions, and work cross-functionally to develop lasting solutions. The role also includes training clients and partners, serving as a product and application subject matter expert, leading calls about cases, training, customizations, and escalations, and preparing reports for management. Occasional onsite travel may be required.

Waystar provides a healthcare payments platform that helps providers simplify payments and revenue-cycle workflows. The company describes its culture as guided by honesty, kindness, passion, curiosity, fanatical focus, doing one’s best work, making things happen, and being joyful, optimistic, and fun.

Requirements

• Four-year bachelor's degree.
• Exceptional client service skills.
• Technically savvy, with strong troubleshooting and analytical skills.
• Ability to execute and prioritize many tasks in a fast-paced environment.
• Strong sense of urgency.
• Proficiency with Microsoft Office applications, specifically Excel, PowerPoint, and Word.
• Process and change management skills.
• Ability to work independently and participate in cross-functional teams.
• Self-starter and critical thinker.
• Self-accountability.
• Professional, effective, and clear written and oral communication skills.
• Strong conflict resolution skills.
• Ability to work collaboratively toward common goals and build strong alliances with clients, partners, and colleagues.
• Professionalism when working with high-profile clients and partners.

Nice To Haves

• Experience working in healthcare, such as medical billing, coding, or administration.
• Working knowledge of EDI files.
• Experience building and managing relationships, including interacting with all levels of management internally and with clients.

Responsibilities

• Provide analytical support by analyzing and interpreting data.
• Support a defined set of strategic clients and partners and serve as an escalated point of contact for them.
• Analyze assigned clients and partners proactively and respond to inbound inquiries by phone and email.
• Support multiple projects simultaneously, establish timelines, and coordinate internal and external resources.
• Build positive, long-lasting relationships with strategic clients and partners.
• Provide relevant industry and company knowledge and expertise.
• Identify opportunities to improve how clients and partners use Waystar solutions and consult on Waystar best practices.
• Work cross-functionally to find long-term solutions to client and partner issues or requests.
• Travel onsite sometimes to visit assigned clients and partners.
• Provide ongoing training on Waystar solutions and educate clients and partners about available resources.
• Serve as a proactive team member and subject matter expert for Waystar products and applications.
• Lead client and partner conference calls about open case reports, training needs, complex account customizations, and escalated issues.
• Strive to meet and exceed service-level agreements with strategic clients and partners.
• Develop, prepare, and analyze reports for management review and present findings to various levels of management.
• Perform other job-related duties assigned by Client Success leadership.

Benefits

• Competitive total rewards, including base salary and bonus if applicable.
• Customizable benefits package with three medical plans and a company match for a Health Savings Account.
• Generous paid time off for non-exempt team members, starting at three weeks, plus 13 paid holidays, including two personal floating holidays.
• Flexible time off for exempt team members, plus 13 paid holidays.
• Paid parental leave, including maternity and paternity leave.
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(k) program with company match.
• Pet insurance.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time