Strategic Solutions Analyst

Waystar • Louisville, KY

2d

About The Position

The Strategic Solutions Analyst acts as a liaison between Waystar and its most strategic clients and partners. The role handles inbound inquiries by phone and email and conducts proactive analysis of assigned accounts. It calls for professionalism with high-profile clients and partners, strong prioritization, and a sense of urgency. The analyst provides analytical and account support, serves as an escalated contact, coordinates projects and cross-functional solutions, and helps clients use Waystar solutions effectively through consultation and ongoing training. The position may sometimes require onsite travel to visit assigned clients and partners.

Requirements

• Four-year bachelor's degree.
• Experience building and managing relationships, including interacting with all levels of management internally and with clients.
• Exceptional client service skills.
• Technical aptitude and strong troubleshooting and analytical skills.
• Ability to execute and prioritize many tasks in a fast-paced environment.
• Strong sense of urgency.
• Proficiency in Microsoft Office applications, especially Excel, PowerPoint, and Word.
• Process and change management skills.
• Ability to work independently and participate in cross-functional teams.
• Self-starter and critical thinker.
• Self-accountability.
• Professional, effective, and clear written and oral communication skills.
• Strong conflict resolution skills.
• Ability to work efficiently, be accountable for results, communicate clearly and respectfully, and collaborate with others toward shared goals.

Nice To Haves

• Experience working in healthcare, such as medical billing, coding, or administration.
• Working knowledge of EDI files.

Responsibilities

• Analyze and interpret data to provide analytical support.
• Provide overall support to a defined set of strategic clients and partners.
• Serve as an escalated point of contact for assigned strategic clients and partners.
• Support multiple analytical projects simultaneously, establish timelines, and coordinate internal and external resources.
• Build positive, long-lasting relationships with strategic clients and partners.
• Provide relevant industry or company knowledge and expertise.
• Identify opportunities to improve how strategic clients and partners use Waystar solutions and consult on Waystar best practices.
• Work cross-functionally to develop long-term solutions to client and partner issues or requests.
• Travel onsite sometimes to visit assigned strategic clients and partners.
• Provide ongoing training on Waystar solutions and educate clients and partners about available resources.
• Act as a pro-team member and subject matter expert for Waystar products and applications.
• Lead client and partner conference calls concerning open case reports, training needs, complex account customizations, and escalated issues.
• Meet and exceed service level agreements with strategic clients and partners.
• Develop, prepare, and analyze reports for management review and present to various levels of management.
• Perform miscellaneous job-related duties as assigned by Client Success leadership.

Benefits

• Competitive total rewards, including base salary and bonus if applicable.
• Customizable benefits package with three medical plans and a company match for a Health Savings Account.
• Paid time off for non-exempt team members, starting at three weeks, plus 13 paid holidays including two personal floating holidays.
• Flexible time off for exempt team members, plus 13 paid holidays.
• Paid parental leave, including maternity and paternity leave.
• Education assistance and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(k) program with company match.
• Pet insurance.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time