Strategic Relationship Manager

Fiserv • Remote, New Jersey, NJ

22h • $99,200 - $211,100

About The Position

The Strategic Relationship Manager builds strategic partnerships with enterprise clients to secure new business for Fiserv’s Merchant Acquiring products and solutions. The role focuses on identifying and engaging new accounts, selling complex solutions, growing revenue, and understanding clients’ businesses, goals, and strategies. It includes orchestrating sales campaigns for omnichannel digital product solutions, managing opportunities through sales stages, developing vertical and account plans, preparing client proposals, negotiating commercial terms, and coordinating cross-functional teams to meet client needs. Domestic travel of up to 60% is required.

Requirements

• At least 8 years of Merchant Acquiring Sales experience handling payment processing solutions in a quota-carrying environment.
• At least 8 years of successful new business generation and solution-selling experience, with a deep understanding of merchant payment processing market dynamics, challenges, trends, and operations.
• At least 8 years of experience navigating complex, matrixed organizations and leading cross-functional initiatives, with a client-focused approach and demonstrated success enhancing the client experience.
• At least 8 years of experience in influence and negotiation, together with a solid understanding of industry processes and compliance regulations.
• Availability to travel domestically up to 60%.
• Bachelor’s degree in business or an equivalent combination of education, work, and/or military experience.

Nice To Haves

• A proven record of technology software or services sales to large accounts and a fundamental understanding of solution selling.
• Familiarity with Fiserv and former First Data product offerings.
• Ability to use the Fiserv Way of Selling, including the Expert Selling Force Management framework.
• MBA preferred.

Responsibilities

• Orchestrate sales campaigns for omnichannel digital product solutions and establish and maintain senior-level relationships in merchant payment processing.
• Communicate regularly with clients, articulate Fiserv’s value proposition, and manage multiple opportunities through various sales stages.
• Develop, execute, evaluate, and revise a vertical plan to maximize business opportunities.
• Create client proposals covering solutions, financial justifications, growth plans, project timelines, and expected results to secure business while maximizing revenue and margin.
• Build detailed account plans for aspirational clients and new cross-sales opportunities.
• Negotiate pricing and contract terms.
• Collaborate with sales and relationship management teams.
• Coordinate virtual teams and resources, including account managers, solution consultants, and implementation and service teams, to meet client needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior