Strategic Relationship Executive
About The Position
The Strategic Relationship Executive wins preference and product specification by building working relationships with key influencers in real estate, project management, design firms, and related communities. The role develops and executes business plans that increase product preference and specification and lead to MillerKnoll sales. It educates design and other influencer communities about MillerKnoll products and how they address customer needs, serves as a key local contact, and builds credibility, visibility, and excitement for MillerKnoll among design professionals. The position influences product-selection criteria, answers technical questions about product applications, and partners with internal MillerKnoll teams to support the design community. It measures performance against business plans, directs implementation of pilot programs supporting A&D, maintains Salesforce information for account- and product-level sales forecasts, and participates in client visits as needed. The role requires travel and other duties as needed.
Requirements
- At least 3 years of interior design or equivalent experience, combined with at least 2 years of direct selling experience.
- Demonstrated willingness to learn selling skills, including account penetration, strategic selling, conceptual selling, issues-based selling, consultative selling, negotiation, contracts, and closing, as well as the ability to develop and cultivate business opportunities.
- Proven ability to network and build relationships with key A&D, real estate, project management, and design influencers.
- Strong organizational and problem-solving skills, with the ability to collaborate and negotiate.
- Innovative, self-starting, self-confident, and able to represent MillerKnoll professionally and ethically to earn the confidence of diverse, highly critical customers.
- Ability to work in a fast-paced, changing environment and at all levels of the organization.
- Proven success building long-term customer and partner relationships and establishing relationships at senior decision-making levels.
- Thorough knowledge of MillerKnoll products, services, and culture, and ability to distinguish them from the competition.
- Ability to travel and perform other job duties as needed.
Nice To Haves
- Bachelor's degree in Marketing, Business Administration, or a related field preferred.
Responsibilities
- Develop and execute business plans for key influencer communities, including architects, designers, project managers, and developers, to increase preference, specification, and MillerKnoll sales.
- Educate influencer communities about MillerKnoll products and their ability to address customer business needs and requirements.
- Work to get MillerKnoll products considered by customers, specified, and ultimately sold.
- Serve as the key point of contact in the market for influencer communities and develop and nurture those relationships.
- Build credibility, visibility, and excitement about MillerKnoll among design professionals.
- Influence firms’ product-selection criteria and respond to technical questions concerning product application.
- Develop relationships across internal MillerKnoll teams so Marketing, Customer Care, and other resources can support the design community.
- Develop a process for measuring performance against the plan and direct implementation of pilot programs supporting A&D.
- Maintain Salesforce (CRM) information so sales leadership can communicate monthly forecasts of expected sales volume by account and product line.
- Participate in client visits as needed to enhance the customer experience.
- Travel and perform other job duties as needed.
Benefits
- Medical insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Health Savings Account
- Dependent Day Care Savings Account
- Life insurance
- Disability and other insurance plans
- Paid time off, including vacation and parental leave
- Paid holidays
- 401(k)
- Short- and long-term disability
- Other special perks reserved for associates
- Potential eligibility for a geographic premium, annual discretionary incentive, and equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
