Director, Strategic Relationship Management
About The Position
The Director, Strategic Relationship Management is a senior leader responsible for day-to-day execution, coordination, and service experience for OneBridge Benefits' strategic business partnerships. Reporting directly to the CEO, the Director serves as a trusted relationship leader and central point of contact, translating partnership objectives, commitments, and initiatives into actionable plans and coordinating execution across the company. The Director acts as the primary liaison for designated strategic partners, building relationships, facilitating communication, managing expectations, and supporting a consistent, responsive partnership experience. In collaboration with internal teams, the role manages partnership request intake and qualification, assessing scope, strategic alignment, feasibility, resources, and financial implications before commitments are made. The Director also drives accountability and alignment across complex initiatives, coordinates issue resolution, maintains partnership governance and reporting, and provides executive updates and recommendations. The position is primarily Monday through Friday and works in-office. It may require travel approximately monthly, based on business needs, to strengthen partner relationships and support strategic discussions.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 10 or more years of experience in relationship management, strategic partnerships, project management, operational leadership, consulting, client services, or a related field.
- Demonstrated success building and maintaining trusted business relationships, establishing shared governance, navigating scope and ownership challenges, negotiating expectations, and coordinating delivery across internal and external teams.
- Strong project management and organizational skills, with the ability to coordinate multiple priorities simultaneously.
- Proven ability to lead complex cross-functional initiatives and influence outcomes without direct authority.
- Exceptional verbal, written, presentation, and facilitation skills.
- Strong critical thinking, problem-solving, and decision-making abilities.
- Ability to navigate ambiguity, manage competing priorities, and adapt in a dynamic environment.
- Highly responsive and dependable, with commitment to exceptional service and follow-through.
- Strong executive presence and relationship judgment, with the ability to engage stakeholders at all levels and navigate complex discussions.
Nice To Haves
- Experience working within formal partnership governance, intake, prioritization, or change-control processes.
- Experience in healthcare, benefits administration, financial services, technology, or another relationship-driven industry.
Responsibilities
- Serve as the primary relationship leader and trusted point of contact for designated strategic business partners, fostering strong relationships, collaboration, trust, and effective communication.
- Translate partnership goals, requests, and opportunities into actionable plans, ensuring scope, ownership, capacity, financial implications, and approvals are understood before commitments are made; escalate or redirect requests as appropriate.
- Align partner needs and opportunities with OneBridge’s strategic, operational, contractual, and financial objectives.
- Lead cross-functional partnership initiatives by aligning internal stakeholders, priorities, timelines, and deliverables.
- Drive accountability and follow-through for partnership commitments across departments, maintaining a consolidated view of partner requests, decisions, and commitments.
- Coordinate resolution of operational issues, escalations, and complex business challenges.
- Monitor partnership activities, risks, dependencies, and opportunities, proactively communicating issues and recommendations.
- Establish and maintain governance, status reporting, and stakeholder communications for strategic partnership initiatives.
- Coordinate with Finance, Legal, and executive leadership on fees, compensation arrangements, contractual scope, funding, and ownership of additional work, ensuring decisions and approvals are documented before commitments are made.
- Facilitate meetings, business reviews, and planning discussions with internal and external stakeholders.
- Identify opportunities to improve partner experience, operational effectiveness, communication, and service delivery.
- Prepare executive-level updates, reports, and recommendations for leadership.
- Represent OneBridge in partner meetings, industry events, and relationship-building activities as needed.
- Travel approximately monthly, based on business needs, to strengthen relationships and support strategic discussions.
Benefits
- Opportunity to participate in a variable compensation program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
