Director, Business Relationship Management

AAA Club Alliance•Wilmington, DE

1d•Hybrid

About The Position

AAA Club Alliance is hiring a Director, Business Relationship Management. This senior leadership role serves as a strategic partner between business executives and IT, shaping and prioritizing technology investments that support business growth, improve customer and associate experiences, and strengthen operational performance. The role translates business strategies into a multi-year technology investment roadmap, provides portfolio governance, and partners with IT, Finance, and Procurement to ensure disciplined decision-making, financial rigor, and measurable value realization. The position builds trusted relationships with enterprise business executives and senior leaders, serving as the primary IT strategic partner and escalation point for the business portfolio. It identifies and advances technology-enabled opportunities; leads evaluation and adoption of emerging technologies; translates functional strategies into technology roadmaps; and leads portfolio planning and governance. The Director owns business case development, establishes performance metrics and reporting, oversees active projects, and partners with Finance and IT on budgets, demand, capacity, and delivery planning. The role also leads discovery and sourcing activities for external solutions and services, and builds and leads a high-performing team. The role has a hybrid schedule, with three days on-site weekly. The starting base compensation is $131,915–$175,000 annually, with annual bonus eligibility. AAA Club Alliance offers a comprehensive benefits package and describes the position as full time.

Requirements

Bachelor’s degree in business, information technology, finance, or a related field; an equivalent combination of education and senior-level experience may be considered.
15+ years of progressive experience in IT business partnership, technology portfolio management, enterprise transformation, business relationship management, or related leadership roles.
Experience partnering with senior business and IT leaders to translate business strategies into technology roadmaps, investment priorities, and measurable business outcomes.
Demonstrated experience leading portfolio governance, project prioritization, business case development, value realization, and executive-level reporting.
Strong financial acumen, including experience with portfolio budgets, forecasts, capitalization considerations, lifecycle costs, and investment trade-off decisions.
Experience supporting sourcing, vendor evaluation, contract negotiations, risk controls, and vendor performance management for technology solutions or services.
People leadership experience, including coaching, developing, and leading high-performing teams in a matrixed environment.
Ability to influence, negotiate, manage conflict, build alignment, and drive accountability across business and IT teams without direct authority.
Strong executive communication and presentation skills, including the ability to communicate complex business, technology, financial, and risk information clearly through verbal, written, and visual formats.
Strategic leadership and consultative partnership skills, including advising senior leaders, challenging assumptions, facilitating decisions, and aligning technology priorities to business outcomes.
Strong business and technology acumen, including the ability to translate business strategies into technology roadmaps, process capabilities, investment options, and practical delivery approaches.
Portfolio governance and prioritization skills, including evaluating demand, managing trade-offs, assessing risk, sequencing work, and supporting disciplined investment decisions.
Financial and vendor management acumen, including budget management, forecasting, capitalization considerations, business case development, sourcing support, contract negotiations, and vendor performance oversight.
Analytical thinking and data-driven decision-making skills, including assessing business needs, evaluating options, solving problems, and measuring value realization through clear metrics and reporting.
Change leadership and adoption skills, including promoting innovation, guiding stakeholders through transformation, and driving accountability for sustainable business outcomes.
People leadership and ownership mindset, including emotional intelligence, self-motivation, coaching, collaboration, continuous learning, and accountability for team and portfolio results.

Nice To Haves

Project, program, or portfolio management training or certification, such as PMP, PgMP, ITIL, or equivalent experience.
Organizational change management training or certification, such as Prosci or equivalent experience.

Responsibilities

Build trusted relationships with enterprise business executives and senior leaders; serve as the primary IT strategic partner and escalation point for the business portfolio.
Identify, shape, and advance technology-enabled opportunities that drive growth, improve customer and associate experiences, enhance service quality, increase productivity, and strengthen operational effectiveness.
Lead evaluation and adoption of emerging technology capabilities that support business transformation and sustainable competitive advantage.
Translate functional strategies into a multi-year technology roadmap, defining target outcomes, sequencing, dependencies, and trade-offs.
Lead business line portfolio planning and governance, partnering with business and IT executives to prioritize investments and manage trade-offs across capacity, cost, risk, and value.
Own and challenge business case development to ensure enterprise alignment, financial rigor, delivery feasibility, clear benefit definition, and measurable value realization.
Establish portfolio performance metrics, dashboards, and executive reporting to monitor health, spend, benefits, risks, milestones, adoption, and post-implementation outcomes.
Provide oversight for active projects to ensure alignment with approved scope, schedule, budget, dependencies, risks, and business outcomes; resolve issues and escalate decisions as needed.
Partner with Finance to manage portfolio budgets, forecasts, capitalization strategy, cost transparency, lifecycle costs, and operational impacts.
Coordinate demand and capacity planning with IT leadership, delivery teams, and enterprise architects to support scenario planning, sequencing, and throughput while minimizing operational disruption.
Lead discovery-to-sourcing activities for external solutions or services, including RFI/RFP development, vendor evaluation, sourcing recommendations, contract support, risk controls, and vendor performance management.
Build and lead a high-performing team through coaching, mentorship, talent development, accountability, collaboration, continuous learning, and business-focused outcomes.
Perform other duties as assigned.

Benefits

Competitive annual salary and annual bonus eligibility.
Comprehensive health benefits, including medical, dental, and vision plan options.
Generous accrued paid time off; the posting also specifies 2+ weeks of PTO within the first year.
Eight paid holidays and paid company holidays.
401(k) plan with company match up to 7%.
Professional development opportunities and tuition/continual learning reimbursement up to $5,250 per year.
Paid parental leave of up to two weeks.
Paid time off to volunteer, including one volunteer day per year, and company-sponsored volunteer opportunities and events.
Complimentary AAA Membership.
Health and Wellness Program.
Health Concierge Service.
Life insurance.
Short-term and long-term disability coverage.