IT Business Relationship Director

Advocate Health•Charlotte, NC

4d•$68 - $102

About The Position

Serves as the IT strategic leader for business/IT strategy development, including solution discovery, service management, risk management, and relationship management. Proactively provides executive updates and shares knowledge of technology risks, roadmaps, and programs. Aggregates IT business demand, helps prioritize programs and projects, and provides cost visibility. Facilitates clear agreements and effective communications between clients and IT, and partners with executives to evaluate the benefits and priorities of IT initiatives. Partners with IT leadership and business units to integrate new systems and enhance existing systems and processes. Contributes to area business plans, including business and production metrics that support objectives. Collaborates with clinical and operational leaders to identify strategic opportunities for technology and innovation to improve health care delivery. Leads projects with notable risk and complexity, develops execution strategies, and helps shape technology-enabled business strategies. The role builds and maintains effective relationships between IT, operations, and senior leadership; manages an IT project pipeline and resource-allocation strategies; and coordinates across IT to ensure technology supports operational excellence. It analyzes initiatives and defines measurable outcomes, implementing processes and tools to measure project benefits. The position may require travel for implementation efforts and is primarily in a normal office environment.

Requirements

Bachelor's degree in Information Technology or a related field.
Typically 7 years of experience evaluating internal information systems technical needs and serving as the interface between operational and technical experts.
Knowledge of leading-edge applications of information technology in health delivery.
Excellent written and oral communication skills.
Strategic thinking and ability to understand business direction and goals and their potential implications for systems.
Attention to detail in developing functional requirements, risk assessments, cost estimates, and plans, and tracking delivery of approved projects.
Ability to work largely on one's own initiative to identify and address key opportunities and issues.
Judgment and creativity in analyzing and solving unusual, complex, or ambiguous problems.
Ability to be an effective team player in leadership and supportive roles, balancing business needs, business and technical risks, funding, and IT organizational capabilities.
Knowledgeable leadership and recognized expertise in integration within functional and business areas.
Ability to influence and direct work teams; strong mentoring and knowledge-transfer capabilities.

Responsibilities

Collaborate with clinical or operational leadership to identify strategic opportunities where information technology and innovation can improve health care delivery.
Work with IT leadership and business units to develop business cases and requirements for technology-related business problems; anticipate business and regulatory issues and recommend improvements.
Lead projects with notable risk and complexity and develop strategies for project execution.
Build effective partnerships and resolve relationship issues between IT, operations, and senior leadership.
Support business relationship management, business strategy and planning, and portfolio and demand management.
Establish and maintain contacts with senior decision-makers at client organizations; shape and prioritize ROI- or performance-based value propositions that address client needs and improve patient outcomes.
Maintain productive relationships with IT and business peers and management; articulate business value and strategy and coordinate across IT to support operational excellence.
Research industry practices and performance metrics used by other organizations.
Construct and manage the IT pipeline, track prospect status, and highlight key projects and resource-allocation strategies.
Participate in clinical, business, or operational strategy planning so IT can understand business strategies and help leaders envision technology-enabled strategies.
Facilitate clear agreements and effective communications among clinical, business, operational, and IT team members.
Communicate current and future business and clinical directions and information needs to IT, align them with IT strategic planning, and partner with executives to evaluate and prioritize IT initiatives.
Analyze portfolio initiatives and identify specific, measurable outcomes; implement processes and tools to measure project benefits.
Influence direction and resource allocation for programs, projects, or services within functional policies and industry guidelines.