IT Business Relationship Director

Advocate Health and Hospitals Corporation•Charlotte, NC

About The Position

Serves as the IT strategic leader for business and IT strategy development, including solution discovery, service management, risk management, and relationship management. Provides proactive executive updates and shares knowledge of technology risks, roadmaps, and programs. Aggregates IT business demand, supports prioritization of programs and projects, and provides cost visibility. Facilitates clear agreements and effective communications between clients and IT, and partners with executives to evaluate and prioritize IT initiatives. Partners with IT leadership and business units to integrate new systems and enhance existing systems and processes. Contributes to area business plans, including business and production metrics, to meet objectives. Collaborates with clinical, operational, and business leaders to identify technology-enabled opportunities, develop business cases and requirements, align IT planning with business strategy, and measure initiative outcomes. Leads complex, high-risk projects and influences resource allocation across programs, projects, or services. The position is full-time, with a Monday-through-Friday schedule and some travel required for implementation efforts. The work is performed in a normal office environment, and travel may involve exposure to road and weather hazards. The listed pay range is $68.20–$102.30; the posting does not specify the pay period.

Requirements

Bachelor's degree in Information Technology or a related field.
Typically 7 years of experience evaluating internal information systems technical needs and serving as an interface between operational and technical experts.
Knowledge of leading-edge applications of information technology in health delivery.
Excellent written and oral communication skills.
Strategic thinking and ability to understand business direction and goals and their implications for supporting systems.
Attention to detail in developing functional requirements, risk assessments, cost estimates, and plans, and tracking approved project delivery.
Ability to work largely on one's own initiative to identify and address key opportunities and issues.
Judgment and creativity in analyzing and solving unusual, complex, or ambiguous problems.
Ability to work effectively as a team player in leadership and supportive roles, considering business needs, business and technical risks, available funding, and IT organizational capabilities.
Knowledgeable leadership and recognized expertise in integration within functional and business areas.
Ability to influence and direct work teams.
Strong mentoring and knowledge-transfer capabilities.
Ability to travel for implementation efforts; travel may involve exposure to road and weather hazards.
Ability to operate all equipment necessary to perform the job.

Responsibilities

Collaborate with clinical or operational leadership to identify strategic opportunities where information technology and innovation can improve health care delivery.
Work with IT leadership and business units to develop and understand business cases and requirements for technology-related business problems.
Anticipate business and regulatory issues and recommend product, process, or service improvements.
Lead projects with notable risk and complexity and develop project execution strategies.
Build partnerships and resolve relationship issues between IT, operations, and senior leadership.
Assist with business relationship management, business strategy and planning, and portfolio and demand management.
Solve unique problems with broad business impact using conceptual and innovative thinking.
Establish and maintain contacts with senior decision-makers within client organizations.
Develop and manage compelling, ROI- or performance-based value propositions for clients that address pain points and improve patient outcomes.
Maintain productive relationships with peers and management in IT and business functions.
Articulate business value and strategy and coordinate across IT to leverage technology for operational excellence.
Research industry practices and how other organizations achieve or exceed key performance metrics.
Construct and manage the IT project pipeline, including project status and resource allocation strategies.
Participate in clinical, business, and operational strategy planning so IT can understand business strategies and help leaders envision technology-enabled strategies.
Facilitate clear agreements and effective communication between clinical, business, operational, and IT team members.
Communicate current and future strategic directions and information needs of clinical and business operations to IT, and align them with IT strategic planning.
Partner with executives to evaluate the benefits of IT initiatives and prioritize those initiatives.
Analyze portfolio initiatives and identify specific, measurable expected outcomes for each.
Implement processes and tools to measure benefits associated with individual projects.
Influence the direction and resource allocation of programs, projects, or services while working within functional policies and industry guidelines.