Strategic Operations Lead (Central / West)

Vend Park

2d • $125,000 - $145,000

About The Position

Vend Park is hiring a Strategic Operations Lead to own the operational and financial performance of a portfolio of parking facilities across the U.S. The role is accountable for improving each property’s P&L, ensuring garages operate smoothly and efficiently, maintaining high-quality experiences for property partners and customers, and identifying opportunities to grow revenue and optimize expenses.

The lead will develop deep knowledge of assigned properties and markets, analyze financial results, address operational challenges, and coordinate the people and teams needed to improve performance. As the primary point of contact for the portfolio, this person will work across Operations, Onboarding, Implementations, Support, Engineering, Sales, and Marketing, as well as property management teams, on-site partners, and third-party vendors. The role includes visiting and surveying locations and requires willingness and ability to travel up to 50% of the time.

Vend Park describes itself as an AI-powered digital infrastructure company modernizing commercial parking through automation, data, and agentic AI. It has expanded to 23 cities in under two years and operates as a small, high-ownership team. The role offers autonomy to identify opportunities, align stakeholders, and drive improvements that benefit both the assigned portfolio and the broader business.

Requirements

• At least 5 years of experience in operations, general management, commercial real estate, multi-site business management, or a similarly hands-on, cross-functional role.
• Detail-oriented, organized, and proactive in identifying problems before they escalate.
• Able to analyze P&Ls, financial statements, budgets, and forecasts and turn data into practical business decisions.
• Able to identify opportunities to improve property performance, grow revenue, and operate efficiently while prioritizing strong operations.
• Clear communicator who can build credibility with senior stakeholders and navigate difficult conversations with empathy, confidence, and sound judgment.
• Proactive and resourceful, with the ability to identify priorities, develop plans, and follow through.
• Able to identify patterns and root causes and develop solutions that prevent recurring problems across properties.
• Interested in software, automation, AI, and using technology to improve traditionally manual operations.
• Comfortable working in a fast-moving environment with evolving priorities and undefined processes.
• Willing and able to travel up to 50% of the time to visit properties, meet key stakeholders, and support operational initiatives.

Nice To Haves

• Experience in parking, mobility, hospitality, property operations, or another multi-location business; direct parking industry experience is not required.

Responsibilities

• Own the financial performance of a portfolio of properties, focusing on operational excellence, revenue growth, and property-level NOI.
• Analyze property P&Ls, budgets, forecasts, and performance trends to understand results, identify risks, and prioritize improvement opportunities.
• Identify and lead revenue opportunities through pricing, local partnerships, and other channels in collaboration with Sales, Marketing, and other teams.
• Work with Operations and Finance to manage staffing costs, vendor spending, and other operating expenses while maintaining service quality.
• Develop data-driven strategies and apply successful initiatives across properties to improve portfolio performance.
• Oversee day-to-day operations across the portfolio, learning each property’s access systems, staffing, equipment, customer needs, and operational challenges.
• Visit and survey locations, gather feedback from on-site teams, and build relationships.
• Coordinate with internal operations teams, on-site partners, Support, Engineering, and third-party vendors to maintain reliable facilities and address operational needs.
• Monitor performance, identify recurring issues and risks, and drive root-cause solutions before issues escalate.
• Partner with Onboarding and Implementations to support smooth transitions into ongoing operations and address issues affecting long-term property success.
• Develop repeatable solutions, playbooks, and operational improvements that scale across garages, using technology and automation to improve efficiency and reliability.
• Serve as the primary point of contact for property management teams and key stakeholders, building trusted relationships through responsiveness and follow-through.
• Lead monthly virtual business reviews with property management teams, presenting financial results, operational updates, and recommendations.
• Own property-level escalations and communicate performance, challenges, and progress to stakeholders.
• Align internal teams and external partners to solve complex problems, execute initiatives, and deliver commitments.

Benefits

• Competitive medical, dental, and vision coverage.
• Unlimited PTO.
• Continued learning support through conferences, certifications, and professional development resources.
• Quarterly retreats, team outings, and virtual hangouts.
• Paid parental leave.
• 401(k) program with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed