Strategic Operations Lead (East)

Vend Park • Washington DC, WA

23h

About The Position

Vend Park is hiring a Strategic Operations Lead to own the operational and financial performance of a portfolio of parking facilities across the U.S. The role is accountable for each property’s P&L and for ensuring garages operate efficiently, reliably, and with a consistently high-quality experience for property partners and customers. The lead will analyze financial performance, identify opportunities to grow revenue and optimize expenses, and develop strategies that improve property-level NOI and overall portfolio performance.

The role combines strategic analysis with hands-on operational execution. It involves becoming deeply familiar with each property and market, visiting and surveying locations, gathering feedback from on-site teams, resolving operational challenges, and coordinating internal teams and third-party vendors. The Strategic Operations Lead will serve as the primary contact and operational point person for property management teams and key stakeholders, leading monthly virtual business reviews and communicating results, risks, and recommendations. The position requires travel up to 50% of the time. Successful performance means reliable garage operations, trusted stakeholder relationships, clear understanding of property financials, and improvements that can benefit properties and teams beyond the assigned portfolio.

Requirements

• At least 5 years of experience in operations, general management, commercial real estate, multi-site business management, or a similarly hands-on, cross-functional role.
• Strong organization and attention to detail, with a proactive approach to identifying problems before they escalate.
• Ability to analyze P&Ls, financial statements, budgets, and forecasts and translate data into practical business decisions.
• Commercial judgment and an ability to find ways to improve property performance, grow revenue, and operate efficiently while prioritizing strong operations.
• Clear communication and the ability to build credibility with senior stakeholders and navigate difficult conversations with empathy, confidence, and sound judgment.
• Proactive, resourceful approach to identifying priorities, developing plans, and following through.
• Systems-thinking ability to identify patterns, understand root causes, and prevent recurring problems.
• Interest in software, automation, AI, and using technology to improve traditionally manual operations.
• Ability to work effectively amid ambiguity and changing priorities, using creativity and initiative to develop solutions.
• Willingness and ability to travel up to 50% of the time.

Nice To Haves

• Experience in parking, mobility, hospitality, property operations, or another multi-location business; direct parking industry experience is not required.

Responsibilities

• Own the financial performance and P&L of a portfolio of parking properties, focusing on operational excellence, revenue growth, and property-level NOI.
• Analyze property P&Ls, budgets, forecasts, and performance trends to identify drivers, risks, and improvement opportunities.
• Identify and lead revenue initiatives, including pricing and local partnerships, in collaboration with Sales, Marketing, and other teams.
• Work with Operations and Finance to manage staffing costs, vendor spend, and other operating expenses while preserving service quality.
• Develop data-driven strategies and apply successful initiatives across properties to improve portfolio performance.
• Oversee day-to-day garage operations and learn each property’s access systems, staffing, equipment, customer needs, and operational challenges.
• Visit and survey locations, gather feedback from on-site teams, and build relationships with them.
• Coordinate with internal operations teams, property partners, Support, Engineering, and third-party vendors to keep facilities reliable and address operational needs.
• Monitor performance, identify recurring issues and risks, and drive root-cause solutions before issues escalate.
• Partner with Onboarding and Implementations on transitions into ongoing operations and address issues affecting long-term property success.
• Develop repeatable solutions, playbooks, and operational improvements that scale across garages, using technology and automation to improve efficiency and reliability.
• Serve as the primary point of contact for property management teams and key stakeholders, building trusted relationships through responsiveness and follow-through.
• Lead monthly virtual business reviews with property management teams, covering financial results, operational updates, and recommendations.
• Own property-level escalations and proactively communicate performance, challenges, and progress to stakeholders.
• Align internal teams and external partners to resolve complex problems, execute initiatives, and deliver commitments.
• Travel to properties, meet key stakeholders, and support operational initiatives as needed, with travel up to 50% of the time.

Benefits

• Medical, dental, and vision coverage.
• Unlimited PTO.
• Continued learning support through conferences, certifications, and professional development resources.
• Team-building activities, including quarterly retreats, team outings, and virtual hangouts.
• Paid parental leave.
• 401(k) program with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed