Strategic Inside Sales Representative

Infinite Electronics•Lewisville, TX

76d•$57,950 - $65,194•Hybrid

About The Position

Infinite Electronics is seeking a customer-focused Strategic Inside Sales Representative I to build customer rapport, assist with urgent product needs, support revenue growth, and deliver a high-quality customer experience. The role involves frequent customer interactions and order processing, providing real-time quotes and product information, following up on sales opportunities, and collaborating with customer service, operations, technical sales support, Regional Sales Managers, and field representatives. The position reports to the Senior Strategic Inside Sales Manager and operates in a collaborative, fast-paced environment. The position is typically performed in an office during normal or extended business hours and requires at least two days per week in the office. Company work-environment policies may change, including a potential requirement to work onsite up to three days per week. The role requires repetitive motion and routine use of standard office equipment, as well as prolonged sitting. Candidates should be able to perform essential duties with or without reasonable accommodation.

Requirements

At least 1 year of experience in a fast-paced, customer-facing sales or service environment.
Demonstrated record of meeting or exceeding established sales quotas.
High school diploma.
Clear and persuasive verbal and written communication skills.
Strong active listening, problem-solving, and conflict-resolution skills.
Ability to adapt sales approaches to different customer personalities, industries, and changing market conditions.
Proficiency in Microsoft Word, Excel, and Outlook, and ability to work across multiple systems concurrently, including a CCaaS platform.
Ability to use Power BI and CRM systems for reports, analysis, opportunity tracking, sales growth, and quotes.
Ability to learn new concepts quickly and adapt to a fast-paced, changing environment.
Strong work ethic, collaborative mindset, organization, and time-management skills, including the ability to prioritize multiple opportunities.
Commitment to Infinite Electronics’ Hedgehog behaviors: Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
Commitment to achieving and exceeding sales targets.

Nice To Haves

College degree.
Experience working across multiple brands and navigating internal systems, including ERP systems.
Technology-related B2B experience.

Responsibilities

Handle a high volume of customer calls, chats, and emails, and process orders during live conversations with Regional Sales Managers, field representatives, and end customers.
Multitask to address customer inquiries efficiently and provide real-time assistance.
Generate and deliver real-time quotes, using a strong understanding of product pricing and offerings.
Ensure accurate pricing and maintain same-day responsiveness.
Identify customer buying needs using effective questions to uncover requirements and preferences.
Use sound business judgment to determine when support or escalation is needed.
Make outbound calls to follow up on sales inquiries and quotes, conduct customer discovery, and discuss product recommendations based on buying history.
Resolve difficult customer interactions and maintain customer satisfaction and loyalty.
Collaborate across functions to provide accurate, current information internally and externally.
Gather information that supports customer-experience improvements and informs company strategy.
Follow established sales processes and guidelines to provide consistent, high-quality service.
Participate in ongoing training and development to strengthen sales and customer-service capabilities.
Meet daily qualitative and quantitative targets and contribute to service, productivity, and quality objectives.