Strategic Inside Sales Representative
About The Position
Infinite Electronics is a leading global supplier of electronic components, serving engineers’ urgent needs through a family of highly recognized and trusted brands. Our core mission is to support those requirements with an extensive offering of RF, industrial, and connectivity solutions. Same-day shipping, broad inventory selection, and 24/7 service are all part of what makes Infinite Electronics go. This simple, essential belief in positive urgency is the DNA that drives our business. We are actively seeking a customer-focused Strategic Inside Sales Representative I with a talent for quickly and effectively building customer rapport. This role plays a critical part in assisting customers with urgent product-based needs while supporting revenue growth and delivering a best-in-class customer experience. The position reports directly to the Senior Strategic Inside Sales Manager and works closely with customer service, operation, and technical sales support teams in a collaborative, fast-paced environment.
Requirements
- Demonstrate Infinite Electronics’ Hedgehog behaviors of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
- Commitment to achieving and exceeding sales targets, with a focus on measurable results and overall sales success.
- Ability to communicate ideas clearly and persuasively, both verbally and in writing, to convey the value of products and services effectively.
- Strong active listening skills to understand customer needs and tailor solutions accordingly.
- Strong problem-solving skills to address customer challenges and objections effectively and turn them into sales opportunities.
- Adaptability to different customer personalities, industries, and changing market conditions in order to tailor sales strategies for maximum effectiveness.
- Proficiency in Microsoft Word, Excel, and Outlook, with the ability to work across multiple systems concurrently, including a CCaaS platform.
- Power BI and CRM usage will be heavy and necessary to build reports, analysis and tract opportunities, sales growth, quotes etc..
- Ability to learn new concepts quickly and adapt to a changing, fast-paced environment.
- Strong work ethic and collaborative mindset that contributes to a culture of teamwork.
- Strong organizational and time management skills with the ability to prioritize and manage multiple opportunities simultaneously.
- 1+ years of experience in a fast-paced, customer-facing sales or service environment.
- Demonstrated track record of meeting or exceeding established sales quotas.
- High school diploma required
Nice To Haves
- Experience working across multiple brands and navigating internal systems, including Enterprise Resource Planning (ERP) systems, is preferred.
- college degree preferred.
- Technology-related B2B experience preferred.
Responsibilities
- Handle a high volume of customer interactions, including calls, chats, and emails, while processing orders during live conversations with Regional Sales Managers, field reps and end customers.
- Demonstrate strong multitasking skills to address customer inquiries efficiently and provide real-time assistance.
- Generate and deliver real-time quotes to customers with a strong understanding of product pricing and offerings.
- Ensure accuracy and quality in pricing information while maintaining Infinite Electronics’ commitment to same-day responsiveness.
- Identify and understand customer buying needs by using effective questioning techniques to uncover requirements and preferences.
- Exercise sound business judgment to determine when additional support or escalation is needed.
- Make outbound calls to follow up on sales inquiries and quotes, perform customer discovery, and discuss additional product recommendations based on buying history.
- Maintain customer satisfaction and loyalty during difficult interactions by using strong conflict resolution skills to deliver an excellent customer experience.
- Communicate and collaborate cross-functionally to provide accurate, up-to-date information internally and externally.
- Gather critical information that supports continuous improvement of the customer experience and informs company strategy.
- Adhere to established sales processes and guidelines to ensure consistency and quality in service delivery.
- Participate in ongoing training and development to strengthen customer service and sales capabilities.
- Meet daily qualitative and quantitative targets and contribute to overall service, productivity, and quality objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
