Strategic Client Consultant I - National Accounts

Blue Cross and Blue Shield of North Carolina•Remote Flex - North Carolina, NC

1d•Hybrid

About The Position

Responsible for delivering consistent, profitable Blue Cross NC National Group sales by promoting retention of current groups and sales of new product lines to existing clients, in support of business-segment goals and objectives. Serves as lead relationship manager for key client stakeholders, building trusted, enduring relationships with complex clients and consultants. Reports insights on financial and service value delivered to clients and applies understanding of client business needs, Blue Cross NC’s value proposition, benefits administration, and the health care industry. Drives higher financial value for current clients through market-leading, data-backed solutions and recommendations.

Requirements

Bachelor’s degree or advanced degree where required; in lieu of a degree, 7+ years of experience in a related field.
5+ years of experience in a related field.
Must be able to obtain a North Carolina Health and Life Insurance license within 60 days of employment in this position.
Must possess and maintain a valid driver’s license.

Nice To Haves

Current or previous account management experience or experience at a consulting firm with an assigned book of business (e.g., medical, pharmacy, or stop-loss).
Current or previous Blue Cross NC account management experience or experience with other Blue Cross plans.
Ability to work independently and as part of a team to deliver a seamless client experience.
Experience developing short- and long-term strategies for retention and growth.
Strong written and verbal communication skills, including the ability to convey complex information and messages to a broad audience.

Responsibilities

Retain existing business, maximize group retention, and ensure groups remain profitable partners; maintain direct accountability for profit and loss performance and revenue generation.
Negotiate renewals and cross-sell opportunities with high-profile, complex clients and consultants.
Identify growth opportunities in ancillary products, buy-ups, and expanded service offerings based on client needs and desired employee health outcomes.
Manage key group data and profiles, contribute to the customer-centric knowledge base, and ensure data is captured to identify future-state opportunities.
Analyze client financial and utilization data, as well as industry trends and benchmarks, to assess the success of clients’ benefit strategies.
Develop trusted-advisor relationships with producers by leveraging health market trends and group data analysis to inform decisions.
Collaborate with Client Services to address group issues and meet project-management and delivery needs.
Partner with the Group Center of Excellence and Operations to coordinate renewals and enrollment seamlessly.
Identify and document best practices, and communicate key client experiences to identify opportunities to improve processes and sales resources.
Promote goodwill between Blue Cross NC and the community by maintaining contact with business leaders and participating in community affairs; project and maintain the corporate image in the community.
Monitor competitor positioning, practices, and information used to benchmark competitive practices, and keep Blue Cross NC informed of competitive activity and market needs.