STRATEGIC ACCOUNTS SPECIALIST

United State Cold Storage Inc / USCS•Camden, NJ

3d•Onsite

About The Position

The Strategic Account Specialist serves as the primary point of contact for USCS brokerage customers. This role is responsible for managing the end-to-end execution of refrigerated freight movement and driving long-term account growth through data-driven performance analysis and exceptional service.

Requirements

Bachelor’s degree and or 3+ years of equivalent experience
Previous Brokerage Experience managing multiple accounts
Previous Sales or account management experience
Ability to thrive in a constantly changing chaotic environment and consistently meet tight timeline.
Familiarity with receivers (i.e. Wal-Mart, Costco, etc)
Ability to coordinate with contracted trucking dispatchers and drivers
Good arithmetic, reading, and typing skills
Sit and/or stand for extended periods of time
Be able to see, speak and hear
Ability to work overtime as needed
May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
Understand and follow verbal instruction, written instruction and company policies.
A starter that can work independently and coordinate with others
Follow safety procedures at all times.
Ability to manage stress and productivity guidelines

Nice To Haves

Experience in TMS, RMIS, Word, Excel and Power Point a plus.
Experience with warehouse paperwork a plus.

Responsibilities

Act as the dedicated lead for a portfolio of customers, overseeing daily communication and participating in regular business reviews
Collaborate with the brokerage operations team to secure reliable, high-quality refrigerated capacity, particularly during seasonal surges and tight market conditions.
Proactively manage exceptions, including equipment failures, temperature deviations, and loading delays, providing real-time solutions to minimize spoilage and claims.
Monitor account profitability, manage RFPs (Request for Proposals), and identify opportunities for margin improvement through lane optimization and freight consolidation.
Track Key Performance Indicators (KPIs) such as On-Time Delivery (OTD), tender acceptance, and claim ratios to provide actionable insights to the customer.
Individually responsible for the profitability of 400k to 1 million in revenue per month
Answer requests for proposals and orders from customers
Ability to interact professionally with customers and carriers on a daily basis
Find optimal solutions for transport and communicate solutions to customers
Establish relationships with clients in pursuit of sustainable business relationships
Negotiate spot rates with outside carriers to decide effective and profitable means of transportation
Ability to work and receive phone calls after hours and weekends as needed and as issues arise
Understanding of DOT Rules include Hours of service and weight regulations
Effectively be able to plan multi-stop deliveries based on geographic locations and weight
Effectively communicate load details with outside carriers
Establish SOPs for accounts and provide recommendations for process improvements
Maintain a professional manner in appearance and communications.
Participate in staff and/or customer meetings if required.
Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
Identify and record any issues relating to product, processes and/or quality.
Initiate, recommend, or provide solutions through appropriate channels.
Verify the implementation of solutions.
Follow posted security procedures at all times while in the building.
Participate in Safety and Educational Training.