Director, Strategic Accounts
About The Position
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. This role is unique as this individual will be working directly with one of Evolent’s largest client serving as a consultative partner and helping to identify opportunities for same store growth within health plan specialty management and Evolent. This Strategic Account Director will implement relationship best practices, understand and deliver upon strategic growth opportunities and drive value, while effectively communicating and increasing satisfaction at all levels of the partner organization.
Requirements
- Bachelors’ Degree or equivalent work experience
- 5 or more years in client or account management leadership roles
- 5+ years broad-based Health Plan experience
- Ability to find creative solutions in an ever-changing and growing environment
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level
- Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity
- High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.
Responsibilities
- Supporting an assigned book of business strategically to achieve objectives, including relationship development, growth, retention, and customer objectives, including risks management and developing opportunities associated with current client
- Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders of relationships
- Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s, both internal and external
- Possess working knowledge of Evolent products and services and can articulate value proposition for all at a high level
- Develop best-in-class presentation strategies, narratives, and content to support external meetings with senior stakeholders
- Manage internal deal solutioning and strategy and maintain internal pipeline systems including Salesforce
- Develop and socialize pricing recommendations with internal stakeholders, and present pricing recommendations within internal forums for sign-off
- Support the contracting process for any new business and annual reconciliation process
- Lead regular Partnership review meetings for client, including strategic account planning, relationship mapping, competitive market analysis and issue management
- Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization
- Aggressively manage all aspects of the contracts as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment
Benefits
- health insurance benefits
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What This Job Offers
Job Type
Full-time
Career Level
Director
