Strategic Accounts Project Engineer
About The Position
Eaton’s Critical Power Solutions Division is hiring a Strategic Accounts Project Engineer to support customers and field service engineers across the continental United States. The position may be based in the Northeast region, including the greater Raleigh, NC; Richmond, VA; Baltimore, MD; Manassas, VA; or surrounding East Coast areas, and the successful candidate must reside on the East Coast. The role supports a positive customer experience through proactive project support and issue resolution, using centralized resources to manage documentation and resolve issues. The engineer builds relationships with customers and Eaton facilities to help deliver successful projects, works independently on daily tasks, collaborates with onsite field teams, and works closely with project managers in the strategic accounts function. The role coordinates projects, work orders, customer and field-service communications, project documentation, and issue escalation. It also supports coordination with technicians, dispatch, finance, technical support, and onsite general contractors to keep projects on schedule and complete.
Requirements
- Associate degree from an accredited institution, or at least two years of Field Service experience in lieu of a degree.
- At least two years of customer-facing project coordination experience.
- Legally authorized to work in the United States without company sponsorship.
- Must reside on the East Coast of the United States.
Nice To Haves
- Associate degree in Engineering or another technical field.
- At least two years of experience with power systems, battery technologies, and/or electronics; coursework and internship experience apply.
- Electrical industry expertise and product knowledge.
- Prior experience working with contractors and in project coordination.
- Proficiency with applications required for the job, including Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365.
- Experience with uninterruptible power supply (UPS) systems.
Responsibilities
- Develop and maintain relationships with internal and external customers for assigned projects.
- Initiate escalation calls with technical support to ensure timely resolution.
- Leverage centralized resources to manage projects.
- Initiate work orders for projects in collaboration with the dispatch team so orders can be assigned to technicians.
- Manage work orders through completion and collaborate with finance on invoicing.
- Act as the technical liaison between customers and field service engineers, coordinating daily tasks and documentation, including energization permits, LOTO, customer requirements, and project portals.
- Advocate for customers by communicating the appropriate level of urgency to project managers and escalating issues as required.
- Continuously learn about products and applications related to CPS UPS and Data Center Product Distribution (DCPD) products.
- Provide project managers with daily project status updates.
- Manage meetings with onsite general contractors to ensure timeline milestones.
Benefits
- Competitive salary and benefits package.
- 401(k).
- Medical benefits.
- Dental benefits.
- Tuition reimbursement.
- Paid holidays.
- Vacation.
- Training, tools, and personal protective equipment (PPE).
- Career advancement opportunities through a defined technical track and broader Eaton career opportunities.
- 24-hour customer, technical, and factory support.
- Hands-on learning at a training facility and field-based mentoring.
- Company vehicle, laptop, hand tools, meters, and smartphone.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
Associate degree
