Strategic Accounts Project Engineer
About The Position
Eaton’s Critical Power Solutions Division is hiring a Strategic Accounts Project Engineer to support customers and field service engineers across the Mountain Region of the United States, including the greater Denver, Cheyenne, and Salt Lake City areas. The role is strategically based across the continental United States and supports a positive customer experience through proactive project support and issue resolution. It uses centralized resources to manage documentation and resolve issues, while building relationships with customers and Eaton facilities to deliver successful projects. The engineer works independently on daily tasks, collaborates with onsite field teams, and works closely with project managers in the strategic accounts function. The role includes coordinating project work orders and technician assignments, tracking projects through completion and invoicing, communicating status and escalations, and coordinating with onsite general contractors to support project milestones.
Requirements
- Associate degree from an accredited institution, or at least two years of Field Service experience in lieu of a degree.
- At least two years of customer-facing project coordination experience.
- Legally authorized to work in the United States without company sponsorship.
- Must reside within the Mountain Region of the United States.
Nice To Haves
- Associate degree in Engineering or another technical field.
- At least two years of experience with power systems, battery technologies, and/or electronics; coursework and internship experience count.
- Electrical industry expertise and product knowledge.
- Prior experience working with contractors and coordinating projects.
- Proficiency with applications required for the job function, including Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365.
- Experience with uninterruptible power supply (UPS) systems.
Responsibilities
- Develop and maintain relationships with internal and external customers for assigned projects.
- Initiate escalation calls with technical support to ensure timely issue resolution.
- Leverage centralized resources to manage projects.
- Initiate project work orders with the dispatch team to assign work to technicians.
- Manage work orders through completion and collaborate with finance on invoicing.
- Act as the technical liaison between customers and field service engineers, coordinating documentation, energization permits, LOTO, customer requirements, and project portals.
- Advocate for customers by communicating appropriate urgency to project managers and escalating issues as required.
- Continuously learn about products and applications related to CPS UPS and Data Center Product Distribution products.
- Provide daily project status updates to project managers.
- Manage meetings with onsite general contractors to support timeline milestones.
Benefits
- Competitive salary and benefits package, including 401(k), medical, dental, tuition reimbursement, paid holidays, and vacation.
- Career advancement opportunities through a defined technical track and broader opportunities across Eaton.
- Training, tools, and personal protective equipment to support job safety.
- 24-hour customer, technical, and factory support.
- Hands-on learning at a training facility and field-based mentoring.
- Company vehicle, laptop, hand tools, meters, and smartphone.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
