Strategic Accounts Manager PH

AAA•Westlake Village, CA

5d•$65,000 - $90,000

About The Position

Member First is seeking a strategic, results-driven Strategic Accounts Manager to grow partnerships with AAA travel advisors and branch leadership across an assigned territory. The role develops and executes territory and account strategies, increases advisor engagement and product adoption, and converts market opportunities into measurable revenue growth. The territory includes Northern California, Oregon, Washington, Montana, Idaho, North Nevada, Utah, Wyoming, and Alaska. This is a highly visible, field-based position requiring frequent in-person visits to AAA branches. The manager represents the Member First brand, builds trusted relationships, coaches advisors, conducts business reviews and training, and provides solution-focused support. The role also uses data and market intelligence to guide activity, manages CRM and pipeline records, coordinates advisor events and educational journeys, and collaborates with internal teams to advance account and company objectives. The position includes base salary plus incentive compensation tied to corporate financial objectives and individual business goals for Pleasant Holidays. Most Strategic Account Managers earn between $65,000 and $90,000 annually. Travel of up to 70% is required. Applicants must reside within the assigned territory and be near a major airport, hold a valid passport, and be eligible for enrollment in the company’s safe-driving program.

Requirements

Bachelor’s degree or equivalent professional experience.
Five or more years of experience in sales, business development, strategic account management, partnership development, or another client-facing growth role.
Demonstrated success developing strategy, executing business plans, growing revenue, and building trusted client relationships.
Strong consultative selling, negotiation, presentation, facilitation, and active-listening skills.
Ability to analyze sales data and identify opportunities.
Ability to use CRM, reporting tools, Microsoft Office, social media, and AI tools to improve performance.
Excellent organization, project management, accountability, and follow-through.
Polished professional presence and collaborative mindset.
Ability and willingness to travel up to 70%, primarily for frequent in-person AAA branch visits and also for meetings, conferences, events, training programs, and educational journeys.
Residence within the assigned territory and proximity to a major airport.
Valid passport and eligibility for enrollment in the company’s safe-driving program.

Nice To Haves

Travel industry experience, particularly supporting travel advisors, tour operator products, and AAA clubs, is strongly preferred.
Genuine passion for travel and advisor success.

Responsibilities

Develop and execute a data-informed territory growth strategy, including prioritizing AAA clubs, branches, and advisors and establishing goals, timelines, and actions.
Own assigned sales, adoption, activation, retention, and engagement objectives and translate opportunities into measurable business results.
Build account-level growth plans with AAA branch and sales leaders, including goals, barrier identification, customized strategies, campaigns, promotions, and follow-up plans.
Engage top-producing, emerging, new, lapsed, and high-potential advisors to increase Member First consideration, conversion, repeat business, and share of wallet.
Monitor booking trends, competitor activity, advisor feedback, and travel-market shifts; share recommendations and take action within the territory.
Visit AAA branches frequently to build relationships, understand local needs, coach advisors, and identify growth opportunities.
Represent Member First at branches, meetings, conferences, events, and educational programs.
Conduct branch visits, advisor consultations, business reviews, and opportunity-planning sessions.
Lead in-person and virtual training, onboarding, office hours, webinars, and sales activations.
Maintain proactive contact and follow-up with branch leaders and advisors, ensuring commitments are completed and opportunities progress.
Coordinate with internal teams to resolve issues and improve the advisor experience.
Use reporting, analytics, and AI-enabled tools to track activity, evaluate results, identify gaps, and redirect effort to high-value opportunities.
Document branch visits, advisor interactions, action plans, pipeline activity, and outcomes accurately and on time.
Plan, coordinate, and host events, trade shows, branch activations, and domestic or international educational journeys, including post-event follow-up.
Collaborate with Sales, Marketing, Product, Training, Operations, Reservations, and Customer Experience teams.
Contribute to special initiatives, cross-territory coverage, and other responsibilities as assigned.

Benefits

Medical insurance with prescription coverage
Vision insurance
Dental insurance
Flexible Spending Accounts
Paid time off for holidays, vacation, and illness
Company-paid life insurance
Long-term disability
401(k) plan
AFLAC plans
Travel discounts on Pleasant Holidays packages, hotel rooms, car rentals, tours, and activities; discounts also apply to family members and friends