Strategic Accounts Manager PH

AAA•Westlake Village, CA

About The Position

Member First is seeking a strategic, results-driven Strategic Account Manager to accelerate growth through partnerships with AAA travel advisors and branch leadership across an assigned territory: Northern California, Oregon, Washington, Montana, Idaho, North Nevada, Utah, Wyoming, and Alaska. The role develops and executes territory and account strategies, increases advisor engagement and product adoption, and converts market opportunities into measurable revenue growth. It is a highly visible, field-based role with frequent in-person visits to AAA branches. The Strategic Account Manager serves as the Member First brand ambassador and helps AAA travel advisors grow their businesses through Member First products, service, training, and support. Success is measured through revenue performance; the quality and execution of territory and branch growth strategies; advisor activation, adoption, retention, re-engagement, and production; the frequency and impact of branch visits and advisor engagements; event and training results; CRM and reporting discipline; advisor satisfaction; and cross-functional execution. The position offers base salary plus incentive compensation tied to corporate financial objectives and individual business goals for Pleasant Holidays. Most Strategic Account Managers earn between $65,000 and $90,000 annually, with unlimited earning potential based on achievement of defined objectives and goals. The description reflects primary responsibilities and may evolve with business priorities and territory needs.

Requirements

Bachelor’s degree or equivalent professional experience.
Five or more years of experience in sales, business development, strategic account management, partnership development, or another client-facing growth role.
Demonstrated success developing strategy, executing business plans, growing revenue, and building trusted client relationships.
Strong consultative selling, negotiation, presentation, facilitation, and active-listening skills.
Ability to analyze sales data and use CRM, reporting, Microsoft Office, social media, and AI tools to improve performance.
Excellent organization, project management, accountability, and follow-through.
Polished professional presence, collaborative mindset, and genuine passion for travel and advisor success.
Ability and willingness to travel up to 70%, primarily for frequent in-person AAA branch visits and for meetings, conferences, events, training programs, and educational journeys.
Residence within the assigned territory and proximity to a major airport.
Valid passport and eligibility for enrollment in the company’s safe-driving program.

Nice To Haves

Travel industry experience, particularly supporting travel advisors, tour operator products, and AAA clubs.

Responsibilities

Develop and execute a data-informed territory strategy that segments AAA clubs, branches, and advisors by opportunity and establishes priorities, goals, timelines, and actions.
Own assigned sales, adoption, activation, retention, and engagement objectives, translating opportunities into targeted business plans and measurable results.
Partner with AAA branch and sales leaders to establish goals, identify barriers, and execute customized strategies, campaigns, promotions, and follow-up plans.
Engage top-producing, emerging, new, lapsed, and high-potential AAA travel advisors to increase Member First consideration, conversion, repeat business, and share of wallet.
Monitor booking trends, competitor activity, advisor feedback, and travel-market shifts; provide recommendations and take action based on market insights.
Visit AAA branches frequently to build relationships, understand local needs, coach advisors, and identify growth opportunities.
Represent the Member First brand professionally across branches, meetings, conferences, events, and educational programs.
Conduct branch visits, advisor consultations, business reviews, and opportunity-planning sessions connecting advisor and member needs with the Member First portfolio.
Lead in-person and virtual training, onboarding, office hours, webinars, and sales activations to improve advisor confidence and selling capability.
Maintain proactive contact and follow-up with branch leaders and advisors, completing commitments and advancing opportunities.
Coordinate with internal teams to resolve issues, improve the advisor experience, and strengthen trust and loyalty.
Use reporting, analytics, and AI-enabled tools to track activity, evaluate results, identify gaps, and redirect efforts to high-value opportunities.
Document branch visits, advisor interactions, action plans, pipeline activity, and outcomes accurately and on time.
Plan, coordinate, and host events, trade shows, branch activations, and domestic or international educational journeys, including post-event follow-up.
Collaborate with Sales, Marketing, Product, Training, Operations, Reservations, and Customer Experience teams on account priorities and broader Member First objectives.
Contribute to special initiatives, cross-territory coverage, and other responsibilities as assigned.

Benefits

Medical insurance with prescription coverage
Vision insurance
Dental insurance
Flexible Spending Accounts
Paid time off for holidays, vacation, and illness
Company-paid life insurance
Long-term disability
401(k) plan
AFLAC plans
Travel discounts on Pleasant Holidays packages, hotel rooms, car rentals, tours, and activities; discounts also apply to family members and friends