Strategic Accounts Manager

Biomet Microfixation, LLC•Minneapolis, MN

3d•$110,000 - $120,000

About The Position

The Strategic Accounts Manager reports to the Regional Director and is responsible for clinical case coverage and commercial execution within assigned accounts and territory. The role shares accountability with the Market Development Manager (MDM) for territory sales objectives, driving NeuroBlate LITT utilization, physician adoption, account expansion, and referral development. This customer-facing sales professional independently supports complex MRI and stereotactic workflows, conducts strategic account meetings, delivers clinical selling presentations, and coordinates educational engagement. The role works with the MDM, Regional Director, and clinical and cross-functional colleagues to turn account insights into procedural growth while providing strong customer service and maintaining patient-focused professionalism and compliance.

Requirements

Bachelor's degree in business, life sciences, healthcare, or a related field preferred; equivalent relevant experience may be considered subject to company policy.
Prior medical device sales, clinical support, procedural sales, or hospital-based commercial experience preferred.
Experience in neurosurgery, stereotaxy, MRI-guided procedures, neuro-oncology, epilepsy, or other complex surgical specialties strongly preferred.
Demonstrated ability to build physician relationships, support procedures, and manage assigned accounts with increasing independence.
Ability to meet company training and credentialing requirements for operating room and MRI access.
Strong account planning, territory management, consultative selling, questioning, presentation, and physician engagement skills.
Excellent communication, organization, responsiveness, problem-solving, and collaboration skills across hospital and internal teams.
Judgment and professionalism in high-stakes clinical settings, with a commitment to patient safety, ethical conduct, and compliance.
Ability to travel regularly throughout assigned accounts and territory, including for case coverage, customer meetings, educational programs, and occasional adjacent-territory support.
Ability to independently manage clinical case support while identifying and advancing appropriate commercial opportunities.

Nice To Haves

Advanced clinical and technical understanding of NeuroBlate LITT, MRI environments, stereotactic workflows, and relevant neurosurgical procedures.
Ability to translate clinical literature and approved educational content into clear, relevant physician discussions.
Competence in account profiling, referral mapping, Salesforce/CRM usage, sales activity tracking, and procedural trend analysis.
Capacity to develop toward broader Market Development Manager responsibilities through demonstrated results and leadership.

Responsibilities

Own day-to-day commercial execution in assigned accounts and share responsibility with the MDM for territory sales quota, disposable revenue, and LITT procedure growth.
Develop and execute account-level action plans with the MDM and Regional Director, including utilization goals, physician targeting, follow-up actions, and barriers to adoption.
Conduct strategic sales meetings at installed accounts to review procedural activity, growth opportunities, workflow needs, and next steps.
Identify opportunities to expand existing surgeon utilization, engage new physician users, and support new-account activation with regional leadership.
Monitor account ordering patterns, inventory needs, procedure trends, and competitive activity; communicate risks and opportunities promptly.
Provide primary clinical case support for designated accounts before, during, and after NeuroBlate/ROSA procedures, within training and company policy.
Support applicable MRI workflows, stereotactic platforms, procedural setup and troubleshooting, and NeuroBlate technology; maintain required certifications and clinical readiness.
Coordinate scheduling, readiness, equipment and disposable availability, and procedural logistics with clinical teams and internal partners.
Provide appropriate workflow education and product training to physicians and hospital staff while respecting clinical decision-making boundaries.
Assist with service coordination and issue escalation; provide coverage in neighboring territories as directed by business and customer needs.
Collaborate with the MDM to map referral pathways, identify clinical education needs, and develop physician-to-physician engagement opportunities.
Deliver approved clinical selling modules and use discovery questions to identify appropriate LITT use cases and adoption barriers.
Invite and engage physicians in approved webinars, conferences, trade shows, peer-to-peer programs, and other educational activities; follow up on digital campaigns and e-blasts.
Build productive relationships with physician champions, operating teams, MRI personnel, and hospital stakeholders.
Maintain complete, accurate Salesforce records for contacts, account profiles, sales activities, opportunities, and follow-up commitments.
Communicate with the MDM and Regional Director regarding territory strategy, case schedules, account progress, competitive intelligence, and forecast inputs.
Coordinate with clinical specialists, marketing, operations, service, and other Zimmer Biomet partners to provide a consistent customer experience.