Strategic Accounts Coordinator II

Sonepar•Mentor, OH

11d•Onsite

About The Position

As a Strategic Accounts Coordinator, you will be an instrumental contributor towards establishing profitability and efficiency. Whether you are fielding calls, researching on a customer’s behalf, providing solutions, or scheduling deliveries, our SAC’s work closely across departments to grow the business and ensure maximum customer satisfaction. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities. After 95 years of dedicated service and top-echelon experience, Irby Utilities has established itself as one of the 3 largest electrical utility distribution companies in the United States. Our size and reputation will enable you to realize both your financial and professional ambitions, and our work is meaningful to our local, state, and national communities.

Requirements

Knowledge and experience in sales and/or sales administration
Strong computer skills including Microsoft Office, ERP systems, CRM systems
Proven ability to research, analyze and critically review information.
Ability to multi-task, prioritize, and work efficiently
Possess a curious nature with the drive to learn, develop, and continuously grow
Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public
Availability and willingness to work on-site during emergencies, including severe storms or power outages, outside of regular business hours

Nice To Haves

Professional sales/customer service experience (2+ years) preferred
Bachelor’s degree

Responsibilities

Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
Achieve assigned strategic account objectives including growth of revenue and margin. Monitor and assess sales performance metrics on assigned accounts.
Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.
Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
Establish relationships with key vendors and purchasing teams to aid the securing of materials.
Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.