Strategic Account Sales Representative

Würth Industry USA • Roanoke, VA

14h

About The Position

The Strategic Account Sales Representative builds and maintains positive relationships with customer contacts by promoting solutions and services and growing sales and profitability. The role is a key point of contact between customers and internal departments and helps ensure both parties meet customer contract obligations on time.

The representative leads strategic account growth, customer reviews, sales opportunities, and contract renewals; monitors competition; and takes ownership of customer issue resolution and service quality. The position also manages contractual obligations and account profitability, maintains accurate CRM records, strengthens relationships with client stakeholders at multiple levels, and supports customer implementations and continuous improvement initiatives. Travel is estimated at up to 60%.

Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, Engineering, or a related field, and/or equivalent experience.
• At least 2 years of industrial sales experience involving related products and/or industry.
• Valid driver's license and approved driving record.
• High standard of professionalism and ethics.
• Ability to analyze complex business situations and develop creative, business-focused solutions.
• Strong listening and interpersonal skills and strong negotiating skills.
• Effective verbal and written communication skills, including the ability to speak effectively before groups of customers and employees.
• Persuasion, sales, and presentation skills.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to prioritize multiple tasks and work effectively in a high-pressure environment.
• Comfort and efficiency with data analysis, graphs, statistics, percentages, and ratios.
• Willingness to travel up to 60%.

Nice To Haves

• Experience with project management and/or new customer onboarding.

Responsibilities

• Lead and execute quarterly business reviews, including strategic discussions and action plans for sustained growth.
• Develop and implement sales strategies to expand, protect, and diversify key customer relationships, and create customer growth roadmaps focused on new business awards and deeper customer dependencies.
• Identify and pursue new sales opportunities through successful closure.
• Engage key customer contacts to initiate and complete contract renewals seamlessly and on time.
• Monitor competitive activity in each account and formulate and communicate appropriate response strategies.
• Own issue resolution and ensure customers receive high-quality service.
• Collaborate with Sales Operations and other departments on pricing strategies, substitute approvals, and necessary price increases to optimize customer profitability.
• Maintain accurate sales pipeline, prospect, customer, and communication information in the CRM system.
• Manage contractual obligations, including excess and obsolete inventory, value-added/value-engineered items, cost-savings documentation, pricing and material-index reviews, inventory reductions, and expense minimization.
• Build relationships with mid-level client stakeholders and engage senior executives to expand influence and business opportunities.
• Support customer implementations and continuous improvement initiatives.
• Perform other duties as assigned.

Benefits

• Annual incentive bonus may be available, depending on factors such as organizational performance.
• Maternity and parental leave after 1 year of service.
• Tuition reimbursement eligibility after 1 year of service.
• Medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Short-term disability and long-term disability.
• Paid time off accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level