Strategic Account Representative II

Langham Logistics, Inc•Greenfield, IN

6d•Hybrid

About The Position

The Strategic Account Representative – Level 2 independently manages assigned GMP regulated life sciences accounts and serves as the primary customer liaison between clients and regulated logistics, warehousing, and distribution operations. This role requires a strong working knowledge of Good Manufacturing Practices (GMP), quality systems, and regulatory compliance, along with confident customer communication in highly regulated environments. The position plays a critical role in ensuring service excellence, compliance adherence, and proactive issue resolution while maintaining audit ready operations.

Requirements

Working knowledge of GMP, GDP, and quality management systems
Experience operating within regulated warehouse or life sciences environments
Proficiency with WMS and TMS platforms in GMP settings
Strong analytical, documentation, and root cause analysis skills
High level of professionalism in customer facing, audit driven environments
Ability to manage competing priorities independently while maintaining compliance rigor
Minimum 5–7+ years of customer service, account management, or operations experience

Nice To Haves

SAP or S/4HANA experience preferred
Bachelor’s Degree in Business, Supply Chain, Life Sciences, or related field preferred
Prior experience supporting GMP regulated clients strongly preferred

Responsibilities

Serve as the dedicated point of contact for strategic life sciences and regulated customers
Own overall account health, service performance, and compliance alignment
Proactively identify service risks, quality trends, and process gaps impacting GMP compliance
Drive continuous improvement initiatives aligned with customer quality expectations
Partner cross functionally with Warehouse Operations, Quality Assurance, Validation, Transportation, and Regulatory teams
Coordinate resolution of moderately complex service deviations, investigations, and CAPAs
Ensure all customer SLAs are met while maintaining strict adherence to GMP requirements
Support controlled change management impacting regulated operations
Support compliance with GMP, GDP, FDA, and other applicable regulatory standards
Ensure accuracy of chain of custody documentation, inventory controls, and storage condition oversight
Participate in internal audits, customer audits, and regulatory inspections as needed
Identify potential compliance risks and escalate appropriately through quality channels
Lead structured customer performance reviews, including quality and compliance metrics
Present KPIs, deviation trends, root cause findings, and corrective actions clearly and confidently
Maintain accurate, audit ready documentation and customer communications
Ensure data integrity within WMS, TMS, and quality systems
Act as a trusted advisor to customers on regulated logistics best practices
Research and resolve service deviations, claims, temperature excursions, and quality events
Support onboarding of new regulated accounts and transitions within GMP frameworks