Strategic Account Representative

Yaskawa America, Inc. - Drives & Motion Division • Waukegan, IL

13d • $55,500 - $80,500 • Hybrid

About The Position

Yaskawa America, Inc. – Drives & Motion Division is seeking a Strategic Account Representative for its Semiconductor OEM business. In this hybrid role, the representative monitors customer request dates and forecasts, works with demand planning and supply chain management to expedite products, and collaborates with engineering on acceptable alternative products when necessary. The role communicates which items are ready to ship, confirms customer shipping requirements, creates customs invoices and labels, updates customer portals, and coordinates shipping methods such as air or boat. It also involves close coordination with Yaskawa Japan on orders, forecasts, changes, and expedite requests.

The representative acts for Inside Sales in weekly production planning meetings and supports demand-planning efforts through system and transaction maintenance, forecasting, stock monitoring, and demand planning meetings. The position monitors sales bookings and billings in relation to backlog and forecasts, and works with the outside sales team to maintain existing business and capture new business. This demanding, high-visibility role offers the opportunity to advance through automating manual procedures. Schedule flexibility is needed for evening meetings several times a month and for handling pressure situations involving changing requirements and deadlines while seeking favorable solutions.

Requirements

• A degree in business or equivalent experience.
• Experience handling complex product issues in supply chain.
• Demanding customer-facing experience.
• Strong working knowledge of SAP.
• Ability to communicate and negotiate with all levels of internal and external organizations globally.
• Ability to anticipate issues in advance.
• Schedule flexibility for evening meetings several times a month.
• Ability to handle pressure situations involving changing requirements and deadlines while focusing on favorable solutions.

Nice To Haves

• Knowledge of the industrial automation and semiconductor industry.
• Technical orientation sufficient to support sales of electrical and mechanical products.

Responsibilities

• Monitor customer request dates and forecasts.
• Work with demand planning and supply chain management to expedite products.
• Work with engineering to identify acceptable alternative products when necessary.
• Communicate items ready to ship and determine desired shipping requirements with customers.
• Create customs invoices and labels and update customer portals.
• Coordinate shipping needs, including air and boat shipments, to fill orders efficiently.
• Coordinate with Yaskawa Japan regarding orders, forecasts, changes, and expedite requests.
• Represent Inside Sales in weekly production planning meetings.
• Assist demand-planning efforts through system and transaction maintenance, forecasting, stock monitoring, and demand planning meetings.
• Monitor sales bookings and billings in relation to backlog and forecasts.
• Work with the outside sales team to maintain current business and capture new business.
• Identify opportunities to automate manual procedures.

Benefits

• Highly competitive benefit package.
• Generous 401(K) plan.
• Profit sharing.
• Corporate-wide bonus plan.
• Educational assistance program offering up to $10,000 a year for graduate courses.
• Career opportunities in diverse areas.

What This Job Offers

• Job Type: Full-time