Strategic Account Representative

Milton CAT•Londonderry, NH

13h•$60,000 - $75,000

About The Position

Milton CAT is seeking a customer-focused Strategic Account Representative to manage long-term service relationships for key accounts. The role combines technical oversight and customer engagement across Long-Term Service Agreement programs, Job Site Solutions, and other key accounts. The representative owns performance, service coordination, customer relationships, and financial health for each enrolled asset and site. They manage the full lifecycle of repairs and overhauls, act as the primary customer liaison for asset-related issues, and work with Caterpillar and Milton CAT departments to ensure effective service delivery and contract execution. The position includes coordinating service work and emergency response, monitoring equipment condition, supporting service teams, managing contract profitability, and identifying opportunities to extend value for customers. Regular customer meetings, site visits, travel within the territory, and participation in trade events are expected. The stated salary range is $60,000–$75,000 plus bonus; a company vehicle, computer, and cell phone are provided.

Requirements

3–5 years of experience in power systems, generator service, or asset management.
Strong mechanical and technical understanding of large rotating equipment.
Excellent customer service and relationship management skills.
Proven ability to manage complex service contracts and technical projects.
Strong analytical and problem-solving capabilities.
Proficiency in Microsoft Office and CRM platforms.
Ability to communicate technical information clearly to non-technical stakeholders.
Highly organized, self-motivated, and able to work independently.
Willingness to travel regularly within the territory and occasionally outside it.
Availability for emergency response coordination as needed.

Nice To Haves

Bachelor’s degree in Business, Engineering, or a related field preferred.

Responsibilities

Own the performance, uptime, and financial health of assets enrolled under strategic accounts.
Manage repair and overhaul cycles for Prime, Standby, and Industrial engines and components.
Serve as the primary customer contact for asset- and site-related issues.
Identify, quote, and execute incremental opportunities.
Attend site walks and assist with quoting new contracts.
Coordinate and oversee service work, including scheduling, dispatching, and execution.
Monitor asset condition and performance using CAT and Milton CAT diagnostic tools.
Develop and implement action plans to prevent failures and optimize equipment life.
Conduct regular customer meetings, including weekly calls and quarterly site visits, to review performance, service actions, and opportunities.
Collaborate with Caterpillar implementation teams to identify and deliver additional value.
Manage contract profitability and ensure gross margin targets are met.
Support and guide service technicians, technical communicators, and parts teams with technical inquiries and service coordination.
Schedule and manage fuel polishing, switchgear replacement, load bank testing, transfer switch testing, and generator testing.
Maintain accurate documentation of service history, diagnostics, and customer communications.
Be available for emergency response coordination on a rotating basis.
Participate in trade events and maintain professional relationships with key stakeholders.