Strategic Account Manager

Pacific Rim Capital • Irvine, CA

6d • Onsite

About The Position

As a Strategic Account Manager at Pacific Rim Capital (PRC), you will be the day-to-day operational owner for a portfolio of important Fortune 500 relationships. You will ensure existing business is executed effectively, coordinate internal resources across the company, build operational relationships with customer stakeholders, and partner with senior sales colleagues on account strategy. The role supports customer retention, portfolio performance, and continued growth.

PRC provides equipment financing and leasing solutions across material handling equipment, IT, warehouse automation, energy, and over-the-road vehicles for clients in the U.S., Canada, and Mexico. The role reports to the VP of Asset Strategy and works with PRC teams and customer stakeholders to manage established programs, portfolio activity, and customer experience.

The position is suited to a senior operations professional who is detail-oriented, exercises sound judgment, anticipates issues, and takes ownership of customer experience. It is an office-first role near PRC’s Irvine, California headquarters, with flexibility once fully integrated. Compensation includes a $125,000–$150,000 base salary plus variable commission tied to account performance.

Requirements

• A four-year degree from an accredited college or university.
• 8–10 years of senior-level experience in enterprise account management, customer success, or account operations, with a track record of owning strategic accounts at scale.
• Reside within approximately a 90-minute commute of PRC’s Irvine, California headquarters and be able to work onsite as required in an office-first environment.
• Demonstrated ability to manage complex operational execution across multiple internal functions in a large B2B environment.
• Experience leading operational business reviews or QBRs with senior customer stakeholders.
• Strong analytical skills, including comfort interpreting portfolio data, utilization trends, and lease-maturity schedules.
• Excellent written and verbal communication skills.
• Working proficiency with CRM tools and account-planning frameworks.
• Curiosity and a continuous-learning mindset, including eagerness to adopt and experiment with emerging AI tools and technologies.
• Ability to critically interpret AI-driven insights and make sound business decisions.
• Adaptability and openness to change in a rapidly evolving, technology-driven work environment.

Nice To Haves

• Background in equipment leasing, equipment finance, capital equipment, or similar structured financial products.
• Experience with Fortune 500 or investment-grade enterprise clients across multi-business-unit, multi-subsidiary, or multi-country organizations.
• Experience partnering with sales in a joint account-ownership model.
• Exposure to program administration, preferred-partner agreements, or long-term customer programs.
• Experience with fleet, asset management, remarketing, or portfolio management functions.

Responsibilities

• Own day-to-day operational execution for assigned strategic accounts and ensure a consistent, high-quality customer experience.
• Manage established customer programs end-to-end, including funding requests, lease administration, renewals, and portfolio activities.
• Coordinate PRC sales, remarketing, opportunity management, lease administration, financial operations, and customer success teams to support timely execution and issue resolution.
• Build working relationships with customer operations, procurement, finance, fleet, and facility stakeholders.
• Monitor utilization trends, upcoming capital projects, lease maturities, and portfolio performance to anticipate customer needs.
• Lead account reviews, operational business reviews, and portfolio performance discussions, providing actionable recommendations to improve fleet performance and total cost of ownership.
• Identify process improvements and operational recommendations that improve program efficiency, customer satisfaction, and portfolio performance.
• Partner with senior sales colleagues to execute account strategies that support retention, expand PRC’s presence, and strengthen its strategic position.
• Maintain account plans, relationship maps, and customer activity records to support continuity, visibility, and succession planning.

Benefits

• Competitive base salary plus variable commission tied to account performance.
• Three weeks of PTO and 14.5 paid holidays per year.
• Comprehensive medical, dental, vision, and life insurance.
• Employee assistance program (EAP).
• 401(k) with company match.
• Modern Irvine office with sit-stand desks, daily snacks, and premium coffee and tea.
• Monthly company events and quarterly team-building.
• Volunteer culture committee.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior