Strategic Account Manager

Overhaul•San Jose, CA

7d•Onsite

About The Position

As a Strategic Account Manager based in San Jose, you will own a portfolio of Overhaul’s strategic enterprise accounts and accelerate growth by presenting enterprise solutions that improve supply chain visibility, integrity, and security. Most assigned accounts are based in or near Silicon Valley, though some may be headquartered elsewhere. You will understand client needs and propose combinations of software and services that support customer and business goals while creating demand for future solutions. The role focuses on retaining customers and expanding their use of Overhaul’s services. It requires identifying and overcoming obstacles, working in a fast-paced environment, and maintaining regular in-person presence at client offices throughout the Bay Area. Accounts based outside the region may be managed remotely or through periodic travel, depending on assignment. The role works closely with clients and internal teams to support account growth, customer experience, and revenue goals.

Requirements

Demonstrable history of achieving company revenue goals and growth while maintaining long-term customer relationships.
Ability to thrive in a fast-paced startup environment.
At least 5 years of experience in an enterprise revenue-generating or account management role.
Previous management of Fortune 1000 accounts.
Based in or willing to relocate to the San Jose/Silicon Valley area, with flexibility to work on-site at multiple Bay Area client offices each week.
Ability to travel regionally among Bay Area client offices and further domestically or internationally as needed for accounts outside the region.
Strong written and verbal communication skills, including the ability to communicate with stakeholders at all levels, from dock workers to senior executives.
Financial comprehension for account forecasting, pipeline creation and management, invoicing, and related work.
Excellent analytical and communication skills, with strong business acumen and intuition.
Self-motivated, with a strong desire to succeed and work independently.
Passion for fast-paced, high-growth, challenging environments.
Experience navigating complex global customers across departments such as logistics, operations, security, and cybersecurity.

Nice To Haves

Previous experience in supply chain management, logistics, law enforcement, and/or cargo security.

Responsibilities

Retain customer relationships and grow the Overhaul service suite within the assigned customer base.
Interact with C-level and VP-level executives and drive digital transformation strategy for assigned accounts.
Maintain customer relationships and satisfaction while developing new customer contacts and cross-department relationships.
Manage pricing, negotiations, and execution of client contract renewals and expansions.
Advocate internally for solutions to additional customer challenges while selling existing solutions and achieving revenue quotas.
Work with operations, marketing, product, engineering, and data science teams to align future client needs with the product and services roadmap.
Coordinate with Customer Success Management team members on strategic business reviews to guide the vision and execution of expanded services.
Navigate customer organizations and Overhaul to achieve revenue goals.
Maintain regular on-site presence at Silicon Valley-based accounts, such as by splitting the week across one or more Bay Area client offices; manage accounts outside the region remotely or through periodic travel, depending on assignment.