Strategic Account Manager

ZeroFox•Atlanta, GA

8d•$200,000 - $300,000

About The Position

Own a named portfolio of enterprise accounts with a combined ARR of $4M or more, taking full responsibility for retention, expansion, and executive relationship development. Lead strategic business reviews with CISO- and VP-level stakeholders, build multi-year account plans, and coordinate with customer success, product, and executive teams to deliver the value ZeroFox promises. Identify and close expansion opportunities proactively, and address churn risks before they affect portfolio results.

Requirements

5+ years of enterprise account management or strategic customer success experience with consistent net retention and expansion results.
Experience managing accounts with $250K+ ARR across complex organizations.
Executive relationship management experience, including leading CISO- or VP-level QBRs and influencing renewals at that level.
Strong commercial instincts and the ability to identify and close expansion without a dedicated overlay team.
Technical fluency sufficient to discuss products with security engineers and translate insights into account strategy.
Experience building referenceable relationships from the ground up in enterprise accounts.

Responsibilities

Own retention, expansion, and executive relationship development across a named book of enterprise accounts with $4M+ combined ARR.
Run strategic QBRs with CISO- and VP-level stakeholders.
Build multi-year account plans.
Coordinate with customer success, product, and executive teams to deliver promised customer value.
Identify and close expansion opportunities proactively.
Solve churn risks before they become realized churn.