Strategic Account Manager

ImageFIRST Healthcare Laundry Specialists•Stafford, TX

About The Position

The Strategic Account Manager drives new business growth within large, complex healthcare organizations while strategically supporting and expanding existing key accounts. The role develops and closes high-value opportunities across hospitals, outpatient centers, and health systems, navigating multi-stakeholder sales environments and managing long sales cycles. The position is based in Houston/San Antonio and reports to the Regional Sales Manager (RSM). Travel within the assigned territory may be up to 50%.

Requirements

At least 5 years of B2B sales experience.
Proven success in new business development and closing complex deals.
Strong understanding of healthcare sales cycles and decision-making processes.
Excellent communication, presentation, and negotiation skills.
Ability to work independently while collaborating cross-functionally.
Proficiency with CRM tools and Microsoft Office applications.
Ability to travel within the assigned territory, up to 50%.

Nice To Haves

Bachelor’s degree or equivalent experience is preferred.
Experience in healthcare, facility services, or service-based industries is preferred.

Responsibilities

Identify and pursue new business opportunities of $2,500+ AWR through phone blocks, cold calls, CRM connections, email, networking, and referrals.
Develop opportunities at hospitals, health systems, ambulatory surgery centers, and outpatient facilities, engaging decision-makers across relevant departments.
Use Definitive Healthcare, Gold Mine, and Zoom Info for prospecting, and use CCS to record activity, maintain account information, follow up, and manage pipeline and forecasts.
Build and maintain a sales pipeline, drive pipeline visibility and accuracy, and meet weekly, monthly, and quarterly performance goals.
Represent ImageFIRST at industry events, trade shows, and networking opportunities.
Navigate complex, multi-stakeholder sales cycles, own War Room Strategy, maintain blue sheets for active prospects, develop tailored proposals, negotiate terms, and close new business.
Meet or exceed requirements for weekly activity, signed business, and installed new business.
Manage a defined geographic territory by prioritizing prospects and maintaining a robust pipeline.
Collaborate with sales, service, and operations teams to support customer implementation, onboarding, and ongoing service delivery; communicate sales expectations during handoffs.
Participate in the Weekly Team Meeting, Sales/Service Alignment Meeting, and Weekly Training Meeting.
Keep current on product offerings, competitors, and market trends, and share customer, competitor, and market insights with leadership and internal teams.
Mentor and guide Territory Business Managers in prospecting, presentations, and closing; coach them on ImageFIRST sales processes and procedures and participate in field rides.
Serve as a strategic partner to key accounts; conduct site visits and quarterly business reviews, monitor account performance and risks, and identify account growth opportunities.
Build customer relationships that support satisfaction and retention, align customer expectations with operational execution, and act as the escalation point for major customer concerns.
Support long-term account success through cross-functional collaboration.