Strategic Account Manager (Northern California)

RR Donnelley•San Francisco, CA

6h•Onsite

About The Position

The Strategic Account Manager is the principal representative of RRD responsible for understanding and representing the products, services, and solutions it provides to clients. A Strategic Account Manager is responsible for maintaining relationships and promoting sales in creative and effective ways through a consultative process with clients. The position requires product knowledge, an understanding of industry trends, and ability to develop strategic plans with a high level of planning and foresight to maximize sales and revenue from existing clients as well as new clients and prospects.

Requirements

Bachelor’s degree preferably in the fields of Business, Marketing, or Communications; or equivalent combination of education and experience
Working knowledge of Microsoft Office
5+ years of successful (proven) outside sales and/or account management experience.
5+ years experience in developing and maintaining successful client relationships
Use of data and insights as a solution selling tool.
Ability to determine and resolve issues and implications.
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
Ability to educate and influence stakeholders/audiences resulting in closed/won business.
Excellent written and oral communication skills.
Ability to manage multiple clients while seeking organic growth opportunities.
Proficiency in Microsoft Office and CRM software, with aptitude to learn system
Communication with clients and internal co-workers – all levels of management, business leadership, customers, suppliers and other internal/external entities as required
Ability to make out-of-box recommendations to clients and areas that support sales (ie: targeting, marketing and pricing)
Requires broad conceptual judgment and ability to deal with complex factors
Travel required.

Nice To Haves

Media experience is highly preferred

Responsibilities

Maintain and grow customer accounts optimizing revenue opportunities: 75%
Act as a trusted business partner, build meaningful value-add relationships
Build successful relationships with senior level clients and decision makers
Ensure tactical and flawless implementation of programs
Point of client contact for problem solving
Develop and cultivate new business opportunities with the client
Develop strategic advertising ideas / programs
Participate in account strategy sessions.
Client interaction includes: Engage with decision makers
Lead with client solutions, understanding their end goal, provide integrated product solutions
Using data, research and insights to maintain and grow revenue opportunities
Understanding of how Customers’ consumer marketing, advertising and trade/sales dollars are being spent to include: Competing for and securing every order or reporting it as competitive activity; create cross-selling and up-selling opportunities.
Sell product mix (integrated solutions) as appropriate to ensure successful campaigns
Engage internal sales product experts and support teams, to sell an omni-channel solution
Research, tailor and teach commercial insights to clients
Obtain and understand Customers’ marketing and advertising requirements and objectives
Create demand for all RRD Products, Services and Solutions
Negotiate contracts; engaging internal resources as needed
Exceed revenue goals and be proactive in driving revenue 10%
Create a compelling story/vision for the customer challenging their marketing strategy
Propose omni-channel solutions that will fulfill the clients goals
Engage internal experts to provide expertise on products as needed
Acquire and sell to close accounts with varying complexity levels
Provide accurate and timely reports and forecasting as required by the Company. 15%