Strategic Account Manager, Health Systems
About The Position
SonderMind is hiring a Strategic Account Manager to manage, deepen, and expand relationships with its largest health systems and independent multi-location primary care practices. The role serves as the strategic owner for an assigned portfolio, building connections across partner organizations and using existing relationships to develop new ones. Reporting to the Director of Care Partnerships, the position focuses on strengthening SonderMind’s value proposition, using data to identify actionable opportunities, and expanding partnerships into specialist practices, new regions, and broader client access to care. The account manager leads strategic enterprise accounts and directs in-market specialists to support localized growth, partner engagement, and execution. The role cultivates relationships with leaders, grows existing alliances, develops new clinical service lines and markets, and works with internal teams to address partner needs around provider diversification, regional coverage, and payer requirements. It also uses analytics to improve referral pathways and client acquisition, identifies new partnership opportunities, and coordinates growth initiatives with Sales, Business Development, and Marketing. Success includes earning partners’ recognition of SonderMind as a strategic collaborator, increasing client volume from the assigned portfolio, building a clear and data-backed value narrative for each partner, resolving issues proactively, and managing a complex portfolio independently while contributing to team objectives. The position can be performed remotely, with travel to the corporate office, partner visits, and industry conferences as needed.
Requirements
- Minimum BA/BS in Business Administration, Healthcare Administration, or a related field.
- At least five years of experience in strategic account management, partner growth, or relationship management within healthcare.
- Experience navigating large healthcare organizations, such as health systems or large medical groups.
- Knowledge of healthcare referral workflows and care coordination processes.
- Proven track record of growing accounts, delivering value, and increasing referral volume within existing relationships.
- Strong analytical and storytelling skills, including the ability to turn data into compelling, actionable partner narratives.
- Executive presence and strong written, verbal, and analytical communication skills.
- Ability to work remotely and travel to the corporate office, partner visits, and industry conferences as needed.
- Willingness and ability to adopt new tools, including AI, to improve efficiency and outcomes.
Responsibilities
- Manage and grow a portfolio of high-value health system and multi-location primary care partners as the primary strategic account owner.
- Lead and strategically deploy in-market specialists to drive local growth, partner engagement, and on-the-ground execution.
- Build and deepen relationships with leaders across partner organizations.
- Grow health system alliances, develop new clinical service lines, and expand into regional markets where partners need support.
- Use existing partner relationships to expand into new divisions and specialist networks.
- Work with internal teams to address partner priorities involving provider diversification, regional coverage, and payer needs.
- Use analytics to improve referral pathways, reduce conversion friction, and increase client acquisition.
- Identify new partnership opportunities and refine the enterprise value proposition to reach untapped market share and specialist practices.
- Coordinate growth initiatives with Sales, Business Development, and Marketing.
- Proactively identify opportunities and resolve partner issues before they escalate.
- Complete other responsibilities and ad-hoc projects based on business needs.
Benefits
- Commission eligibility in addition to base salary.
- Flexible hybrid work.
- Generous paid time off, with a minimum of three weeks per year.
- Free therapy coverage for employees enrolled in company medical plans.
- Medical, dental, and vision coverage, with HSA and FSA options; the company contributes $1,100 to the HSA.
- Employer-paid short-term disability, long-term disability, life, and AD&D coverage.
- Salary-difference coverage for up to seven weeks of short-term disability leave after the required waiting period.
- Eight weeks of paid parental leave, with the possibility of 8–16 weeks when combined with qualifying short-term disability benefits.
- 401(k) retirement plan with 100% matching, immediately vested, on up to 4% of base salary.
- Annual travel to Denver for the Shift gathering.
- Fourteen company holidays.
- Company shutdown between Christmas and New Year’s.
- Supplemental life insurance.
- Pet insurance coverage.
- Commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
