Strategic Account Manager
About The Position
Onos Health is building an AI platform that transforms unstructured clinical documentation into actionable insights for health plans, helping payers make informed decisions, improve quality, reduce waste, and direct healthcare spending toward better outcomes. The Strategic Account Manager serves as the day-to-day lead and trusted advisor for a portfolio of health plan customers. The role partners with product and operations teams to help payers get value from Onos, communicates customer needs and feedback internally, and drives account initiatives from kickoff through delivery. The successful candidate will also help develop the processes, playbooks, and operating rhythms needed to scale the account function while maintaining personalized customer relationships. As an early team member, the scope of work may evolve and include other duties as needed.
Requirements
- 3–6 years of experience in strategic account management, product management, or client services.
- Direct experience with healthcare payers, either at a health plan or managing health plan clients as a vendor or partner.
- Working knowledge of healthcare businesses and payer operations, including stakeholders and priorities.
- Familiarity with payer data, health plan workflows, or value-based care programs.
- Experience with AI-enabled products or technical SaaS platforms.
- Experience in a startup or fast-paced environment, with the ability to work through ambiguity and bring structure to it.
- Proactive approach to client management, including anticipating client needs, providing clarity, and acting without waiting for direction.
- Track record of cross-functional work with product teams and of driving projects and initiatives across an organization.
- Ability to translate between client needs and internal teams.
- Experience building account management processes, playbooks, or reporting from scratch.
- Strong written and verbal communication skills, including communication with senior client stakeholders.
Nice To Haves
- 1–2 years of management consulting experience.
Responsibilities
- Serve as the day-to-day lead and trusted advisor for a portfolio of health plan customers.
- Partner with product and operations teams to ensure payers get the most out of Onos.
- Bring client needs, feedback, and friction points to the team and advocate for addressing them.
- Drive account initiatives and projects from kickoff through delivery, with clear owners and on-time execution.
- Build account management processes, playbooks, and operating rhythms that support company growth.
- Perform other duties as needed as the work evolves.
Benefits
- Flexible vacation policy.
- Paid parental leave.
- Medical, dental, and vision insurance.
- Pre-tax commuter benefits.
- 401(k).
- Significant equity as an early employee.
- Direct mentorship from experienced founders.
- Ground-floor opportunity to help build the product and company.
- Regular team events and off-sites.
- Company-provided equipment and home office setup.
- In-office lunches and snacks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
