Strategic Account Manager

ImageFIRST Healthcare Laundry Specialists•Brooklyn Heights, OH

About The Position

ImageFIRST is hiring a Strategic Account Manager based in Cleveland. The role focuses approximately 80% of the time on developing new business across hospitals, outpatient centers, and healthcare systems, and approximately 20% on providing strategic support to existing key accounts. The position suits a relationship-driven, field-oriented sales professional with a solution-based B2B sales background who is interested in helping healthcare providers improve patient experience through dependable textile and facility service solutions. The Strategic Account Manager develops new business, navigates complex sales cycles, and supports major existing accounts in partnership with local service teams. The role involves regular customer-site visits, quarterly business reviews, collaboration with Service and Operations, and travel within the assigned territory of up to 50%.

Requirements

Bachelor’s degree preferred; equivalent professional experience will be considered.
At least 5 years of B2B sales experience, ideally in healthcare, facility services, or another service-based industry.
Demonstrated success in new business development, including prospecting, presenting, and closing deals with C-suite and operational leaders.
Strong understanding of healthcare sales cycles and ability to navigate complex decision-making environments using value-based selling.
Exceptional interpersonal, communication, and negotiation skills.
Comfort working in the field and traveling up to 50% within the assigned territory.
Strong negotiation skills and ability to influence decision-makers and close complex deals.

Nice To Haves

Experience selling outsourced services such as laundry, janitorial, dietary, or environmental services to healthcare providers.
Familiarity with infection prevention, Joint Commission standards, or other healthcare compliance regulations.
Proficiency with Salesforce or a similar CRM for tracking sales activity and pipeline management.
Bachelor’s degree.
Industry experience in B2B sales.

Responsibilities

Identify and develop new business opportunities within hospitals, health systems, ambulatory surgery centers, and large outpatient facilities.
Prospect and engage decision-makers in infection control, environmental services, nursing, purchasing, and administration.
Deliver consultative, needs-based presentations demonstrating how ImageFIRST can enhance compliance, patient satisfaction, and operational efficiency.
Navigate multi-stakeholder sales cycles and close new business in alignment with monthly and quarterly objectives.
Maintain accurate sales activity, pipeline, and account records in a CRM.
Serve as the primary point of escalation and support for major existing accounts in partnership with local service teams.
Conduct regular site visits and quarterly business reviews to assess service satisfaction, strengthen relationships, and identify account-growth opportunities.
Collaborate with Service and Operations teams to support customer experience and service execution.
Monitor account performance and retention risks, and take proactive steps to resolve issues and maintain long-term partnerships.