Strategic Account Manager, Health Systems
About The Position
SonderMind is hiring a Strategic Account Manager to manage, deepen, and expand relationships with its largest health systems and independent multi-location primary care practices. The role owns an assigned portfolio and builds connections across partner organizations, using existing relationships to develop new ones and increase access to SonderMind’s care. Reporting to the Director of Care Partnerships, the position focuses on refining the value proposition, using tools and data to identify actionable insights, and developing opportunities to grow partnerships—including expansion into specialist practices and regional markets. The role leads in-market specialists, coordinates with Sales, Business Development, and Marketing, and works to improve referral pathways, client acquisition, and partner satisfaction. Remote work is supported, with travel to the corporate office, partner visits, and industry conferences as needed. Success includes measurable growth in newly acquired clients across the assigned portfolio, strong strategic relationships, a clear data-backed value narrative for each partner, proactive resolution of partner issues, and effective management of a complex portfolio while contributing to team objectives.
Requirements
- Bachelor’s degree or higher in Business Administration, Healthcare Administration, or a related field.
- At least five years of experience in strategic account management, partner growth, or relationship management in the healthcare industry.
- Experience navigating large healthcare organizations, such as health systems or large medical groups.
- Specialized knowledge of healthcare referral workflows and care coordination processes.
- A track record of growing accounts, delivering value, and increasing referral volume within existing relationships.
- Strong analytical and storytelling skills, including the ability to turn data into a compelling, actionable value narrative for partners.
- Executive presence and strong written, verbal, and analytical communication skills.
- Ability to work remotely and travel to the corporate office, partner visits, and industry conferences as needed.
- Willingness and ability to adopt new tools, including AI, to improve efficiency and outcomes.
Responsibilities
- Lead strategic enterprise accounts as the primary leader and growth driver for high-value health system partners and multi-location primary care networks.
- Direct a dedicated team of in-market specialists, deploying field resources to support localized growth, partner engagement, and on-the-ground execution.
- Build and maintain multi-level leadership relationships within partner organizations.
- Grow existing health system alliances, develop new clinical service lines, and expand into regional markets.
- Use core partner relationships to expand into new divisions and specialist networks, collaborating with internal teams on provider diversification, regional coverage, and payer needs.
- Use analytics to optimize referral pathways, reduce conversion friction, and increase client acquisition.
- Develop new partnership avenues and strengthen the enterprise value proposition to capture opportunities across specialist practices.
- Coordinate growth initiatives with Sales, Business Development, and Marketing.
- Identify growth opportunities and resolve partner issues proactively.
- Undertake other responsibilities and ad-hoc projects based on business needs.
Benefits
- Commission eligibility in addition to base salary.
- Flexible hybrid work.
- At least three weeks of paid time off per year.
- Free therapy coverage for employees enrolled in company medical plans.
- Medical, dental, and vision coverage.
- HSA with a $1,100 company contribution and FSA options.
- Employer-paid short-term and long-term disability, life insurance, and AD&D coverage.
- Salary-difference coverage for up to seven weeks of short-term disability leave, after the required waiting period.
- Eight weeks of paid parental leave, with an additional STD benefit for eligible parents that can result in 8–16 weeks of paid leave.
- 401(k) retirement plan with 100% matching, immediately vested, on up to 4% of base salary.
- Annual travel to Denver for the Shift gathering.
- Fourteen company holidays.
- Company shutdown between Christmas and New Year’s.
- Supplemental life insurance.
- Pet insurance.
- Commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
