Strategic Account Manager

ImageFIRST Healthcare Laundry Specialists•St. Louis, MO

About The Position

ImageFIRST is hiring a Strategic Account Manager based in St. Louis. The role dedicates approximately 80% of time to driving new business growth across hospitals, outpatient centers, and healthcare systems, and 20% to strategic support for existing key accounts. The ideal candidate has a background in solution-based B2B sales and thrives in a field-oriented, relationship-driven environment. The role supports healthcare providers with textile and facility service solutions intended to enhance patient experience. ImageFIRST is a national linen rental and laundry service specializing in the healthcare market. The company serves medical facilities with linen, patient gowns, scrubs, and related services, and manages clients’ linen inventory for cost management. It describes itself as a leader in infection prevention and operates the most HLAC-accredited facilities in the industry.

Requirements

Bachelor’s degree preferred; equivalent professional experience will be considered.
At least 5 years of B2B sales experience, ideally in healthcare, facility services, or another service-based industry.
Demonstrated success in new business development, including prospecting, presenting, and closing deals with C-suite and operational leaders.
Strong understanding of healthcare sales cycles and ability to navigate complex decision-making environments using value-based selling.
Exceptional interpersonal, communication, and negotiation skills.
Comfort working in the field and traveling within the assigned territory, up to 50%.

Nice To Haves

Experience selling outsourced services, such as laundry, janitorial, dietary, or environmental services, to healthcare providers.
Familiarity with infection prevention, Joint Commission standards, or other healthcare compliance regulations.
Proficiency with Salesforce or a similar CRM for tracking sales activity and pipeline management.
A proven track record of 5+ years in B2B sales, with industry experience strongly preferred.
Strong negotiation skills and the ability to influence decision-makers and close complex deals.

Responsibilities

Proactively identify and develop new business opportunities within hospitals, health systems, ambulatory surgery centers, and large outpatient facilities.
Prospect and engage key decision-makers in infection control, environmental services, nursing, purchasing, and administration.
Deliver consultative, needs-based presentations showing how ImageFIRST can enhance compliance, patient satisfaction, and operational efficiency.
Navigate complex, multi-stakeholder sales cycles and close new business in alignment with monthly and quarterly objectives.
Maintain accurate sales activity, pipeline, and account records in the CRM.
Serve as the primary point of escalation and support for major existing accounts in partnership with local service teams.
Conduct regular site visits and quarterly business reviews to assess service satisfaction, strengthen relationships, and identify account-growth opportunities.
Collaborate with Service and Operations teams to ensure exceptional customer experience and service execution.
Monitor account performance and retention risks, and proactively resolve issues to maintain long-term partnerships.