Strategic Account Manager

AAA Facility Services • Valencia, CA

8d

About The Position

AAA Facility Services is seeking a Strategic Account Manager to grow and strengthen relationships with commercial facility maintenance customers. The role owns a portfolio of accounts and identifies opportunities to expand services, trades, locations, and long-term partnerships. The Account Manager works with operations and customer service teams to support successful service delivery and contributes to regional and national account growth strategies. The position is based in California and includes approximately 25%–50% travel for customer visits, industry events, trade shows, and networking.

Requirements

• 3–7+ years of B2B sales, strategic account management, or similar experience.
• Strong relationship-building and consultative selling skills.
• Excellent communication, presentation, and negotiation skills.
• Strong business judgment and problem-solving ability.
• Experience with CRM systems and sales pipeline management.
• Ability to identify growth opportunities within customer accounts.
• Self-motivated and organized, with the ability to work independently.

Nice To Haves

• Experience in facility maintenance, construction services, property services, building services, electrical, plumbing, or another service-based industry.
• Bachelor's degree; equivalent professional experience will be considered.

Responsibilities

• Build and maintain strong relationships with facility managers and key customer contacts.
• Serve as the primary relationship manager for assigned accounts.
• Identify opportunities to expand services, trades, and geographic coverage within existing accounts.
• Conduct customer discovery meetings and regular business reviews.
• Develop strategic account plans focused on revenue growth, retention, and customer loyalty.
• Manage sales opportunities and maintain an accurate CRM pipeline.
• Partner with operations and customer service teams to support successful service delivery.
• Assist with contract renewals and customer retention initiatives.
• Provide insight into customer needs, market trends, competitors, and pricing.
• Support regional and national account growth strategies.
• Participate in customer meetings, industry events, trade shows, and networking opportunities.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid holidays
• Company-paid life insurance
• Employee Assistance Program (EAP)
• Professional development and growth opportunities
• Reimbursement for approved business travel expenses
• Commission eligibility under the company's Sales Commission Agreement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed