Strategic Account Manager, Airports & Airlines (Hybrid - Irving, TX)

Cirium•Irving, TX

4d•$138,000 - $256,000•Hybrid

About The Position

Cirium is an aviation analytics company that helps customers understand past and present conditions and predict future developments. Its mission is to support digital transformation across the aviation industry. The Strategic Account Manager will manage and grow key airport and airline relationships across North America, developing strategic account plans and relationships with senior stakeholders and C-suite executives. The role focuses on customer retention, renewals, and revenue growth through Cirium's aviation analytics solutions. As a trusted advisor, the account manager will understand customer priorities and deliver solutions that create long-term value while achieving commercial targets. The role is hybrid and requires working at the Irving, Texas office three days per week, Tuesday through Thursday. Travel to client meetings and industry conferences is required as needed.

Requirements

10+ years of strategic sales and/or account management experience, including managing complex sales situations, high-value consultative sales, and negotiations.
Proven experience selling to and influencing C-suite executives and other senior decision-makers, building executive-level relationships, and discussing strategic business priorities.
Direct B2B sales or strategic account management experience in data and/or software; aviation or travel industry experience is preferred.
Demonstrated success achieving revenue, retention, and renewal targets through account management and growth strategies.
Experience developing and executing strategic account plans, identifying commercial opportunities, and driving account expansion.
Ability to build relationships and engage with senior stakeholders and decision-makers in complex, matrixed organizations.
Strong commercial acumen and ability to understand customer priorities and translate them into valuable solutions.
Growth mindset and proactive approach to identifying opportunities, developing relationships, and building a healthy pipeline.
Exceptional communication, presentation, negotiation, and forecasting abilities.
Experience using modern sales processes, research, and technology, including AI, social selling, video, sequencing, and multi-touch engagement.
Self-starter with a strong sense of accountability, resilience, and commitment to continuous development.
Ability to travel to client meetings and industry conferences as needed.
Ability to work at the Irving, Texas office three days per week, Tuesday through Thursday.

Nice To Haves

Background in the aviation or travel industry.

Responsibilities

Manage and develop a portfolio of strategic airport and airline accounts across North America, owning customer relationships, retention, and revenue growth.
Develop and execute strategic account plans to identify growth opportunities, strengthen partnerships, and maximize long-term account value.
Achieve renewal, retention, and account growth targets by identifying upselling and cross-selling opportunities for Cirium products and solutions.
Build and maintain relationships with customer stakeholders and decision-makers, including C-suite executives and senior leadership, and engage at multiple levels to understand priorities and influence strategic decisions.
Develop a deep understanding of Cirium's products, services, and solutions, communicate their value, and align them with customer needs and challenges.
Engage regularly with customers to understand their objectives, challenges, and evolving requirements, ensuring Cirium's solutions continue to deliver value.
Act as a trusted advisor and internal customer advocate, coordinating with product, marketing, consultancy, and customer success teams to deliver tailored solutions and a strong customer experience.
Identify and develop new commercial opportunities within existing accounts, build a strong pipeline, and support the overall growth strategy.
Navigate complex sales situations, manage commercial negotiations, and build consensus among multiple stakeholders and buying committees.
Monitor aviation and travel industry developments and trends to identify emerging customer needs, market opportunities, and potential challenges.
Support industry networking and relationship development, creating opportunities for customer engagement and collaboration, including customer-to-customer interactions.
Share market intelligence, account insights, and best practices across the wider sales team.