Strategic Account Manager, Airports & Airlines (Hybrid - Irving, TX)

RELX • Irving, TX

3d • Hybrid

About The Position

Cirium is an aviation analytics company that helps customers understand aviation’s past and present and predict future developments. The Strategic Account Manager will manage and grow key airport and airline relationships across North America, developing strategic account plans and building relationships with senior stakeholders and C-suite executives. The role focuses on retention, renewals, and revenue growth through Cirium’s aviation analytics solutions.

As a trusted advisor, the Strategic Account Manager will understand customers’ business priorities and deliver solutions that create long-term value while achieving commercial targets. The position requires a hybrid schedule of three days per week (Tuesday–Thursday) at the Irving, Texas office, with travel to client meetings and industry conferences as needed.

Requirements

• 10+ years of strategic sales and/or account management experience, including the ability to manage complex, high-value consultative sales situations and negotiations.
• Proven experience selling to and influencing C-suite executives and other senior decision-makers, building executive-level relationships, and discussing strategic business priorities.
• Direct B2B sales or strategic account management experience in data and/or software; aviation or travel industry experience is preferred.
• Demonstrated success achieving revenue, retention, and renewal targets through effective account management and growth strategies.
• Experience developing and executing strategic account plans, identifying commercial opportunities, and driving account expansion.
• Ability to build relationships with senior stakeholders and decision-makers across complex, matrixed organizations.
• Strong commercial acumen and ability to understand customer business priorities and translate them into valuable solutions.
• Proactive growth mindset and ability to identify opportunities, develop relationships, and build a healthy pipeline.
• Exceptional communication, presentation, negotiation, and forecasting abilities.
• Experience using modern sales processes, research, and technology, including AI, social selling, video, sequencing, and multi-touch engagement.
• Self-starter with accountability, resilience, and commitment to continuous development.
• Ability to travel to client meetings and industry conferences as needed.
• Ability to work three days per week (Tuesday–Thursday) at the Irving, Texas office.

Nice To Haves

• A background in the aviation or travel industry.

Responsibilities

• Manage and develop a portfolio of strategic airport and airline accounts across North America, taking ownership of customer relationships, retention, and revenue growth.
• Develop and execute strategic account plans to identify growth opportunities, strengthen partnerships, and maximize long-term account value.
• Achieve renewal, retention, and account growth targets, identifying opportunities to upsell and cross-sell Cirium products and solutions.
• Build and maintain relationships with customer stakeholders and decision-makers, including C-suite executives and senior leaders, to understand priorities and influence strategic decisions.
• Develop a deep understanding of Cirium products, services, and solutions, communicating their value and aligning them with customer needs and business challenges.
• Engage regularly with customers to understand their objectives, challenges, and evolving requirements and ensure Cirium’s solutions continue to deliver value.
• Act as a trusted advisor and internal customer advocate, coordinating with product, marketing, consultancy, and customer success teams to deliver tailored solutions and a strong customer experience.
• Identify and develop new commercial opportunities within existing accounts, build a strong pipeline, and support the overall growth strategy.
• Navigate complex sales situations, manage commercial negotiations, and build consensus across stakeholders and buying committees.
• Monitor aviation and travel industry developments and trends to identify emerging customer needs, market opportunities, and potential challenges.
• Support industry networking and relationship development, creating opportunities for customer engagement and collaboration, including customer-to-customer interactions.
• Share market intelligence, account insights, and best practices across the sales team.

Benefits

• Country-specific benefits are offered; details are available through the company’s benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed