Strategic Account Manager

Cencora • Carrollton, TX

4d • Remote

About The Position

The Strategic Account Manager is an individual contributor who, under the general direction of the Client Services Manager, serves as the primary point of contact and business owner for manufacturer-sponsored specialty distribution programs. The role supports clients from initial program launch through ongoing management of their distribution, logistics, and operational needs. It is approximately 70% tactical and 30% strategic, with substantial focus on operational workflows, processes, procedures, issue resolution, and day-to-day execution, as well as opportunities to improve programs and strengthen client partnerships.

The position works across functional teams and with clients and external stakeholders to keep programs running smoothly and efficiently. The successful candidate is a self-starter who independently identifies and resolves problems, manages competing priorities, drives work forward with urgency and ownership, and provides a strong client experience. The role is remote and based in Carrollton, Texas, with approximately 10% travel for on-site client meetings.

Requirements

• Bachelor’s degree in business administration, accounting, finance, sales, marketing, communications, computer science, or a related field, or an equivalent combination of education and experience.
• At least 5 years of account management experience.
• Experience supporting complex client programs, operational workflows, or strategic business relationships.
• Demonstrated success in roles requiring both client-facing relationship management and tactical execution.
• Strong critical-thinking and analytical problem-solving skills.
• Proactive, independent, action-oriented approach, with a strong sense of ownership and accountability.
• Ability to work as a self-starter with minimal supervision.
• Strong written and verbal communication skills.
• Excellent collaboration skills and ability to work effectively across multiple teams.
• Ability to identify issues, assess impacts, and move solutions forward quickly.
• Strong organizational skills and ability to manage multiple priorities in parallel.
• Strong presentation skills and confidence interacting with internal and external stakeholders.

Nice To Haves

• Account management experience in the pharmaceutical, specialty distribution, healthcare, supply chain, or a related industry.
• Experience with process design, project management, and program implementation.
• Understanding of client business models, pain points, workflow needs, and service solutions.
• Ability to make consultative recommendations while staying grounded in operational realities.

Responsibilities

• Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs.
• Act as a strategic client partner and extension of the client’s organization.
• Build and maintain relationships with clients, internal teams, and external stakeholders to support successful program execution.
• Identify and implement solutions and services that address client needs and support business objectives.
• Deliver an exceptional client experience and consistently exceed service expectations.
• Coordinate programs across Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions, and IT.
• Troubleshoot operational issues, identify root causes, and implement effective solutions quickly while minimizing disruption.
• Communicate clearly and consistently with stakeholders during issue resolution.
• Manage program timelines, priorities, and deliverables.
• Design, document, implement, and improve program processes and workflows.
• Lead document and process change management in alignment with manufacturer requirements and quality standards.
• Identify opportunities to improve services, enhance efficiency, and support client business objectives.
• Assist the ICS Training Department with developing training materials and curriculum.
• Develop and maintain statements of work, custom work instructions, contracts, and other program documentation.
• Create and deliver client presentations and updates as needed.
• Travel as needed for on-site client meetings, approximately 10%.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision care.
• Benefits supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs and professional development resources.
• Mentorship programs.
• Employee resource groups.
• Volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level