Strategic Account Manager

Block•Tampa, FL

8d•$108,160 - $202,800

About The Position

Square’s Strategic Account Management organization is seeking an experienced customer-facing professional to manage relationships with some of its largest sellers in the Food and Beverage vertical. The program establishes, retains, and grows Square’s most valuable and engaged sellers. The Strategic Account Manager partners with business owners and C-level executives to identify how Square’s first- and third-party ecosystem can address complex business needs across verticals and channels. The role helps sellers grow with Square and represents upmarket sellers’ needs to product teams. Success requires strong performance against key metrics, excellent storytelling and organization, persistence, technical product-solutioning skills, awareness of commerce trends, and the ability to identify mutually beneficial opportunities while managing complex projects and negotiations. The position calls for customer focus, independence, and comfort working in ambiguous environments.

Requirements

At least 5 years of relevant Account Management experience.
Experience managing, retaining, and growing a book of business.
Consistent over-performance on key sales or customer success metrics.
Strong customer discovery skills grounded in genuine curiosity about customers’ businesses.
A technical solutioning framework, including the ability to conduct requirements gathering.
Proven experience managing multiple internal projects with engineering, product, and finance teams.
Experience negotiating contracts and/or pricing with external senior stakeholders.
Excellent written and verbal communication skills.
Creative and strategic problem-solving capabilities, including resolving issues and pursuing opportunities without a playbook.

Nice To Haves

Restaurant experience and/or Food and Beverage technology experience.

Responsibilities

Manage a book of 50 strategic Food and Beverage sellers.
Grow account-based revenue through use-case expansion, cross-sell opportunities, and customized seller onboarding.
Represent upmarket sellers’ needs to Product Teams.
Advise and partner with high-value restaurant sellers to help them accomplish their goals.
Identify technical Square solutions for customer needs and project-manage their execution with cross-functional teams.
Partner with Strategic Account Executives on high-growth deals.
Negotiate pricing for use-case expansion and seller retention.
Provide white-glove client service and troubleshoot seller issues through resolution.
Inform operations and program design for the segment at scale.
Conduct quarterly business reviews with various stakeholders.