Strategic Account Manager

Pacific Rim Capital•Irvine, CA

4d•Onsite

About The Position

As a Strategic Account Manager (SAM) at Pacific Rim Capital (PRC), you will be the day-to-day operational owner for a portfolio of PRC's most important Fortune 500 relationships. You will ensure existing business is executed effectively, coordinate internal resources, build operational relationships with customer stakeholders, and partner with senior sales colleagues on account strategy in support of retention, portfolio performance, and customer growth. PRC is an independent provider of equipment financing and leasing solutions, with nearly $2 billion in assets under management. The company finances material handling equipment, IT, warehouse automation, energy, and over-the-road vehicles for Fortune 500 clients across the U.S., Canada, and Mexico. The role reports to the VP of Asset Strategy and works across sales, remarketing, opportunity management, lease administration, financial operations, and customer success. The successful candidate is an experienced operations professional who is detail-oriented, judgment-driven, and energized by managing complex accounts. The role is office-first, with flexibility once fully integrated, and requires residence within approximately a 90-minute commute of PRC's Irvine, California headquarters, with onsite work as required. Compensation is a $125,000–$150,000 base salary plus variable commission tied to account performance.

Requirements

Four-year degree from an accredited college or university.
8–10 years of senior-level experience in enterprise account management, customer success, or account operations, with a track record of owning strategic accounts at scale.
Reside within approximately a 90-minute commute of PRC's Irvine, California headquarters and be able to work onsite as required in an office-first environment.
Demonstrated ability to manage complex operational execution across multiple internal functions in a large B2B environment.
Experience leading operational business reviews or QBRs with senior customer stakeholders.
Strong analytical skills, including comfort interpreting portfolio data, utilization trends, and lease-maturity schedules.
Excellent written and verbal communication skills.
Working proficiency with CRM tools and account-planning frameworks.
Curiosity and a continuous-learning mindset, with eagerness to adopt and experiment with emerging AI tools and technologies.
Critical thinking and judgment to interpret AI-driven insights and make sound business decisions.
Adaptability and openness to change in a rapidly evolving, technology-driven work environment.

Nice To Haves

Background in equipment leasing, equipment finance, capital equipment, or similar structured financial products.
Experience with Fortune 500 or investment-grade enterprise clients across multi-business-unit, multi-subsidiary, or multi-country organizations.
Experience partnering with sales in a joint account-ownership model.
Exposure to program administration, preferred-partner agreements, or long-term customer programs.
Experience with fleet, asset management, remarketing, or portfolio management functions.

Responsibilities

Own day-to-day operational execution for assigned strategic accounts and provide a consistent, high-quality customer experience.
Manage funding requests, lease administration, renewals, and other portfolio activities on established customer programs.
Coordinate internal teams across sales, remarketing, opportunity management, lease administration, financial operations, and customer success to ensure seamless execution and timely issue resolution.
Build working relationships with customer operations, procurement, finance, fleet, and facility stakeholders.
Monitor utilization trends, capital projects, lease maturities, and portfolio performance to anticipate customer needs.
Lead account reviews, operational business reviews, and portfolio performance discussions, providing actionable recommendations to improve fleet performance and total cost of ownership.
Identify process improvements and operational recommendations to improve program efficiency, customer satisfaction, and portfolio performance.
Partner with senior sales colleagues to execute account strategies that increase retention, expand PRC's customer footprint, and strengthen PRC's strategic position.
Maintain comprehensive account plans, relationship maps, and customer activity records to support continuity, visibility, and succession planning.

Benefits

Three weeks of paid time off.
14.5 paid holidays per year.
Comprehensive medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Employee assistance program (EAP).
401(k) with company match.
Modern Irvine office with sit-stand desks, daily snacks, and premium coffee and tea.
Monthly company events and quarterly team-building.
Volunteer culture committee.
Office-first work environment with flexibility once fully integrated.
Competitive base salary plus variable commission tied to account performance.