Strategic Account Manager

Asurint•Cleveland, OH

7d•Remote

About The Position

The Strategic Account Manager provides proactive client relationship management, elevates client partnerships, supports client success and satisfaction, and retains and grows revenue. The role prioritizes client needs to encourage product utilization and client retention. It develops strategic account plans, collaborates with clients and cross-functional teams, monitors service levels and account health, conducts consultative reviews and business reviews, and identifies opportunities and risks. The position may be performed remotely within the United States or in the Cleveland, Ohio headquarters, with travel to client locations as needed. The schedule is generally normal Eastern Time Zone business hours, though work, meetings, or events may occasionally be required outside those hours, including evenings and weekends. Occasional overnight travel may be required. The position includes a competitive salary and benefits package.

Requirements

Proven success retaining existing business and identifying new business opportunities.
Experience project managing client initiatives from start to finish.
Experience presenting to executive-level audiences both in person and virtually.
Experience handling objections and demonstrating negotiation skills.
Strong organizational skills and analytical thinking.
Proficiency in MS Office (Outlook, Excel, and Word) or similar software.
Bachelor’s degree in a related field or equivalent work experience.
If performing work-related driving, a valid driver’s license and a driving record satisfactory to the company’s liability insurance carrier are required.
Five to seven years of relevant experience is preferred.

Nice To Haves

Experience managing $2,500,000 to $5,000,000 or more in client revenue.
Experience working with information technology development.
Experience with background screening.
Experience with relevant business management systems such as general ledger, HRIS, or CRM.
Salesforce experience.

Responsibilities

Establish Asurint as a strategic partner to clients and key stakeholders, sharing customer and industry intelligence to support retention and revenue growth.
Develop thorough strategic account plans for assigned clients, with the goal of retaining and growing the client base.
Collaborate professionally with clients, internal teams, and cross-functional partners to meet client needs.
Monitor and analyze service levels, ensure on-time delivery, and proactively address opportunities for improvement.
Conduct consultative reviews, quarterly business reviews, and regular client meetings; provide leaders with summaries of completed work, action items, and marketing or growth opportunities.
Communicate knowledge of Asurint products, services, processes, and procedures to explain the company’s advantages and align client and internal teams.
Collaborate with Client Implementation to onboard and integrate new clients and monitor new-client revenue realization.
Interpret and analyze client account settings, processes, procedures, pricing, and packages, and suggest improvements.
Maintain in-depth knowledge of clients’ markets and industries.
Identify risks and present developed solutions to internal and external stakeholders.
Monitor, evaluate, and report on account health, proactively supporting high client satisfaction.
Travel to client locations as needed to resolve issues and collaborate on opportunities and solutions.
Perform other duties as required.