Strategic Account Manager

Superior Environmental Solutions•Chester, VA

11d

About The Position

The Strategic Account Manager manages, maintains, and grows current customer accounts by providing excellent customer service and fostering strong customer relationships and mutual trust in SES services. The role serves as a liaison between customers and SES’s internal operations, sales, and administrative teams. The position is responsible for assigned top-tier branch customers, developing new business within existing accounts, supporting sales efforts, and meeting assigned sales quotas or budgets. The role involves regular strategic account reviews and customer feedback meetings to assess account health, identify additional business opportunities, and support customer satisfaction. The Strategic Account Manager works with inside sales, profile specialists, operations, finance, sales support, and environmental services groups to communicate customer needs, coordinate proposals and RFPs, resolve issues, and maintain accurate invoices and customer records. The position requires comfort working in industrial and manufacturing environments, following safety and PPE requirements, and traveling, including overnight stays as needed. SES states that the job description is not a comprehensive list of duties and that other responsibilities may be assigned. Employment is at-will and the job description is not a contract of employment.

Requirements

Excellent verbal and written communication skills.
Experience managing sales quotes within the industrial or environmental services industry.
Excellent time-management skills.
A bachelor’s degree in sales, communications, business, or a related area, or equivalent experience.
Ability to thrive in a team environment.
Comfort working regularly in industrial or manufacturing environments and adhering to required PPE and safety requirements.
Ability to manage multiple priorities under deadlines, analyze operational challenges, and make high-stakes decisions.
Strong problem-solving skills and ability to adapt to rapidly changing environments.
Ability to walk, stand, and sit frequently for extended periods.
Ability to occasionally lift and move equipment weighing up to 25 pounds.
Ability to work around loud noise, heavy machinery, and potential environmental hazards.
Ability to use PPE as required for job walks and collecting product samples.
Ability to travel, including overnight stays as needed.
Employees who drive a company vehicle must have and maintain a valid driver’s license and be insurable through the company’s insurance carrier.

Nice To Haves

Aptitude for comprehending technical information.
Pre-existing knowledge of state and federal hazardous waste regulations.
Prior experience in contract negotiations.
Experience maintaining extensive digital sales logs and records.
At least 3 years of sales experience in the industrial or environmental services industry.
Experience with Salesforce.

Responsibilities

Comply with safe work practices, policies, and processes, and make health and safety the top priority.
Grow the current customer base by securing new lines of business.
Prepare clear, effective written proposals and quotes for customers.
Coordinate sales efforts with sales management, sales support, operations, and environmental services groups.
Expedite resolution of customer problems and complaints.
Update management on customer needs, problems, interests, competitive activity, and potential new business.
Coordinate RFPs among the broader sales team, finance, and operations.
Identify RFP opportunities, including monitoring online bid sites for potential contracts.
Maintain a favorable company image with customers and suppliers.
Support management with other functions deemed important for location or division operations.
Manage assigned top-tier branch customers.
Ensure customer invoices accurately reflect services provided and make necessary adjustments when purchase orders are modified or off-spec changes occur.
Initiate waste profile creation in collaboration with the Profile Specialist.
Conduct regular strategic account reviews and customer feedback meetings to assess account health and identify additional business opportunities.
Interpret and document customer needs and communicate them to the inside sales team so it can provide accurate, timely quotes.
Communicate customer needs to the profile team while considering state and federal hazardous waste regulations.
Take steps beyond regular account reviews and feedback meetings to ensure customer satisfaction.
Achieve assigned sales quotas and budgets.
Maintain a valid driver’s license and insurability through the company’s insurance carrier if driving a company vehicle, even occasionally.
Travel as required, including overnight stays as needed.