Strategic Account Manager - Flow Control

Hayward Holdings, Inc.•Harrisburg, PA

About The Position

Hayward Flow Control, a division of Hayward Industries, is seeking a technically skilled account manager to identify, develop, and manage key Original Equipment Manufacturer (OEM) accounts. The role supports the Northeast region, including Pennsylvania, New Jersey, Virginia, New York, and Washington, DC. It focuses on expanding market presence and revenue through technical, solution-oriented sales of thermoplastic valves, piping systems, actuation, and related flow control products. The account manager develops customer relationships and sales plans, guides customers on product applications and performance, and works with customer engineering teams to address fluid-handling challenges. The role also collaborates with internal engineering, product management, and customer service teams; contributes customer and market insights to product strategy; maintains CRM records and sales forecasts; and travels approximately 30–50% of the time to visit OEM accounts, attend trade shows, and support field sales.

Requirements

At least 5 years of successful technical sales or account management experience in flow control, fluid handling, piping systems, or industrial equipment.
Strong working knowledge of thermoplastic materials and their applications in OEM systems.
Proven ability to develop new OEM accounts and achieve sales targets through consultative, solution-oriented selling.
Ability to identify product offering gaps and collaborate with product teams on new product development.
Excellent interpersonal, presentation, and negotiation skills, including the ability to engage technical and non-technical stakeholders at all levels.
Highly motivated, results-driven, able to work independently, and able to collaborate consistently with cross-functional teams.

Nice To Haves

Bachelor’s degree in engineering, business, or a related technical field, preferably with an emphasis on materials science or fluid dynamics.

Responsibilities

Identify and target new OEM customers in industrial, water and wastewater, chemical processing, and life sciences sectors.
Develop and execute sales strategies and business plans to meet or exceed sales targets and grow market share.
Manage the sales cycle from initial contact through contract negotiation and closing.
Pursue upselling and cross-selling opportunities within existing accounts.
Provide customers with technical guidance on thermoplastic valves, piping systems, actuation, and related flow control products.
Collaborate with customer engineering teams to understand system requirements, resolve fluid-handling challenges, and recommend solutions.
Prepare and deliver technical presentations and product demonstrations.
Build and maintain long-term relationships with engineers, purchasing managers, senior operations teams, and other customer stakeholders.
Work with internal engineering, product management, and customer service teams to support product specification, order fulfillment, and customer satisfaction.
Communicate customer feedback and market trends internally to inform product strategy.
Identify product development opportunities at OEM accounts and collaborate with product management on new product initiatives.
Monitor competitor activity, industry regulations, and emerging applications to identify opportunities and inform strategic planning.
Maintain accurate CRM records of account activity, sales opportunities, and customer interactions.
Provide management with regular sales forecasts and performance reports.
Travel to OEM accounts, industry trade shows, and field sales activities approximately 30–50% of the time.