Strategic Account Manager

Kaseya • Norwalk, CT

5d

About The Position

Kaseya is seeking a results-oriented, client-focused Strategic Account Manager to cultivate long-term relationships with its most strategic customers. The role drives retention, revenue growth, and customer satisfaction while serving as the primary point of contact and strategic advisor to top-tier clients. The Strategic Account Manager works cross-functionally with Sales, Product, Support, and Customer Success to provide a seamless customer experience and help clients maximize the value of their investment in Kaseya’s IT and security management solutions.

Requirements

• 5+ years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
• Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
• Excellent written and verbal communication skills, including presentation and storytelling abilities.
• Experience building and executing strategic account plans.

Nice To Haves

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
• Familiarity with CRM tools such as Salesforce and data analytics platforms.
• Bachelor’s degree in Business, Technology, or a related field.
• MBA.

Responsibilities

• Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts; develop in-depth account knowledge and strategic engagement plans.
• Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions.
• Proactively manage contract renewals and customer satisfaction to maintain high retention rates across assigned accounts.
• Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs.
• Lead regular executive business reviews and provide insights through performance reporting, roadmap alignment, and risk mitigation plans.
• Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution.
• Stay informed about industry trends and the competitive landscape to position Kaseya as a strategic partner in clients’ long-term IT strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed